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Desktop App 8.10.32 Beta won't launch; can't uninstall","id":"message:127812","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:127812","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:3718"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:127812"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:127812"},"body":"
Hello,
\n\n
As per the title, I have been using the beta releases of the Windows desktop app without much issue.
\n\n
As of the latest beta (8.10.32.0), the app simply won't launch, no error message or anything. I see the mouse cursor change to the \"busy\" icon briefly, but that's it.
\n\n
I checked the log folder in AppData\\Local\\1Password but couldn't find anything useful; most of the logs are prior to the update, and of the update itself.
\n\n
I tried installing the stable release, but upon running the installer it says there's a newer version installed. Fair enough, I go to uninstall the version currently installed, but upon hitting \"Uninstall\" in Windows Settings, nothing happens. (I get the mouse cursor turning \"busy\" briefly, but that's it.)
\n\n
(An aside: maybe allow the installer to install an older version anyway, in cases like this?)
\n\n
Between the time I updated and tried launching 1Password, I also plugged in and set-up a Kensington VeriMark USB fingerprint reader and set it up with Windows Hello. I can't say if it is related or not because of the timing (I didn't use the computer much today, so I don't think I tried logging in before plugging in the reader), but 1Password still doesn't launch if I unplug it.
\n\n
I briefly considered just deleting the app manually, but considered making a post first in case it might be helpful for you guys to debug. Thanks in advance for any help.
\n\n\n\n
1Password Version: 8.10.32.0 Beta \nExtension Version: Not Provided \nOS Version: Windows 11 \nBrowser: Not Provided
","body@stringLength":"1628","rawBody":"
Hello,
\n\n
As per the title, I have been using the beta releases of the Windows desktop app without much issue.
\n\n
As of the latest beta (8.10.32.0), the app simply won't launch, no error message or anything. I see the mouse cursor change to the \"busy\" icon briefly, but that's it.
\n\n
I checked the log folder in AppData\\Local\\1Password but couldn't find anything useful; most of the logs are prior to the update, and of the update itself.
\n\n
I tried installing the stable release, but upon running the installer it says there's a newer version installed. Fair enough, I go to uninstall the version currently installed, but upon hitting \"Uninstall\" in Windows Settings, nothing happens. (I get the mouse cursor turning \"busy\" briefly, but that's it.)
\n\n
(An aside: maybe allow the installer to install an older version anyway, in cases like this?)
\n\n
Between the time I updated and tried launching 1Password, I also plugged in and set-up a Kensington VeriMark USB fingerprint reader and set it up with Windows Hello. I can't say if it is related or not because of the timing (I didn't use the computer much today, so I don't think I tried logging in before plugging in the reader), but 1Password still doesn't launch if I unplug it.
\n\n
I briefly considered just deleting the app manually, but considered making a post first in case it might be helpful for you guys to debug. Thanks in advance for any help.
\n\n\n\n
1Password Version: 8.10.32.0 Beta \nExtension Version: Not Provided \nOS Version: Windows 11 \nBrowser: Not Provided
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Windows Desktop App 8.10.32 Beta won't launch; can't uninstall","moderationData":{"__ref":"ModerationData:moderation_data:127814"},"body":"
I'm sorry that you ran into an issue where 1Password wouldn't open anymore. Thanks for posting the solution, it might help someone else who runs into the issue in the future. 🙂
\n\n
If you're willing to send one in, then our team would be interested in taking a look at a diagnostics report to see if there's an issue that can be identified and reported to our development team:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
Please send the entire file.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
-Dave
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After posting this, I realized -- why not reinstall with the beta installer? And lo, it works again. Don't know why I didn't think of this earlier. (Sorry!)
\n\n
Perhaps the main app exe got corrupted during the auto-update, maybe some integrity checks can be done? The uninstaller also works now; if the uninstaller is part of the main app, I think splitting it off bears some consideration in this case.
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