Forum Discussion

Anonymous's avatar
Anonymous
5 years ago

Windows Hello Facial Unlock - 'Something Went Wrong'

Been having a problem with unlocking 1PW after initial unlock with Windows Hello facial recognition unlock. My face will be recognized, but I'll get a message that says "Something went wrong. Please ...
windows
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
5 years ago

Hi @Mgs0008b221:

That definitely isn't what we want you to be experiencing when using Windows Hello to unlock 1Password. To get some more details, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!