Windows Hello isn't working

John7951

Thank you for following up! One of my colleagues has responded to your ticket. Please check your inbox and continue the conversation over email. To prevent having the same conversation in two places, I'm closing this forum thread.

-Andy

ref: RHQ-83719-479

Your support ticket ID is RHQ-83719-479.

John7951

I'm sorry that Windows Hello is intermittently failing to unlock 1Password on your Windows device as well. If you've already tried the steps that I posted earlier, found here, then I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/709775/#Comment_709775
• Your forum username: John7951
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

I'm having the same issue in Windows 10. Every time my PC locks, it breaks Windows Hello in 1Password. I have to turn off Windows Hello Face and then re-enable it. It only lasts one session - until my screen locks again. It is an older Dell XPS 8700

1Password for Windows 8.10.30 (81030032)

Edition Windows 10 Pro
Version 22H2
Installed on ‎4/‎10/‎2023
OS build 19045.4355
Experience Windows Feature Experience Pack 1000.19056.1000.0

Device name xxxxxx
Processor Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz 3.40 GHz
Installed RAM 32.0 GB
Device ID 1873D8D8-F68F-4E47-A76E-75B98D9B50B3
Product ID 00330-80000-00000-AA048
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display