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Charleyrich
1 month agoNew Contributor
Windows Hello opens in background and doesn't function correctly
The last 3 days windows hello (in use with 1 password) doesn't accept input. And somehow caps lock is on even though the keyboard doesn't show it on. I saw that this was an issue a year ago, but it...
- 1 month ago
Hello everyone,
Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1):
We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.
Please update to the latest version of 1Password for Windows: How to keep 1Password up to date
If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post.
-Dave
Nicholas1P
1 month agoNew Contributor
I have a similar issue to you.
In my case, first of all it comes up with the windows hello password prompt, I try to enter my PIN, but the keyboard will not input any digits, using either the main keyboard keys or the numerical pad. So I click on cancel, try to input my full password, but the first three characters come out as if on caps lock, so it fails. In addition, any numericals in the password instead use the characters above on the keyboard. Doesn't matter if using the main keyboard or the numerical pad. Just the symbols above are inputted instead. eg '*' instead of '8', try again and it works fine.
I am also on Win 11, with the latest updates, no VPN, using Chrome with the browser extension same as you.
Hopefully they will be able to sort this out soon.
- sallycot1 month agoNew Contributor
I am experiencing the same issue as well.
When I press the Shift key on a physical keyboard, the problematic state is resolved, but this issue occurs intermittently and is extremely frustrating.
I suspect the cause may be a Windows update — KB5074109 (26200.7623).When this update is removed, the issue no longer seems to occur.
I hope the 1Password team is aware of this issue and will address it.If they avoid taking action by saying it is a Microsoft issue, I think I will need to look for an alternative solution.