Forum Discussion

Charleyrich's avatar
Charleyrich
New Contributor
1 month ago
Solved

Windows Hello opens in background and doesn't function correctly

The last 3 days windows hello (in use with 1 password) doesn't accept input.  And somehow caps lock is on even though the keyboard doesn't show it on.  I saw that this was an issue a year ago, but it...
1password.com
browser extension
windows
  • 1P_Dave's avatar
    1P_Dave
    1 month ago

    Hello everyone, 

    Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1): 

    We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.

    Please update to the latest version of 1Password for Windows: How to keep 1Password up to date

    If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post. 

    -Dave

     

Pudong's avatar
Pudong
New Contributor
1 month ago

I am experiencing the exact same issue. Here are my details:

System: Windows 11 Enterprise
1Password Version: 8.11.23 (81123001)

Symptoms:
1. Entering the Windows Hello PIN is not possible (keyboard input is ignored).
2. If I skip the Hello prompt to enter the password manually instead, I noticed a specific behavior: The field only accepts uppercase letters (it behaves as if Shift or Caps Lock is held down, even though it isn't).

Workaround:
The only solution is to completely quit the 1Password application and restart it. After a restart, it works normally again.

This issue has occurred repeatedly over the last 3 days.