Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Solved
Windows Hello opens in background and doesn't function correctly
The last 3 days windows hello (in use with 1 password) doesn't accept input. And somehow caps lock is on even though the keyboard doesn't show it on. I saw that this was an issue a year ago, but it...
Hello everyone,
Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1):
We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.
Please update to the latest version of 1Password for Windows: How to keep 1Password up to date
If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post.
-Dave
This started for me on my business accounts roughly around the time the latest round of MST updates. (Coloration or causation, I am uncertain but its suspicious). It does not appear to be occurring to all license holders on my business account- today this added feature of annoyance has propagated to my personal commuter and account. once the problem starts happening, usually after leveraging windows hello in the context of 1password, it acts like I have different keyboard applied- the cap lock reverses, special characters have an alternate output and more- this occurs in various areas and apps. If I bounce the 1password services task manager, the problem resolves until the next time.
I see this was reported 3 business days ago with no response from support... is this the usual level of support response?
