Forum Discussion

Charleyrich's avatar
Charleyrich
New Contributor
1 month ago
Solved

Windows Hello opens in background and doesn't function correctly

The last 3 days windows hello (in use with 1 password) doesn't accept input.  And somehow caps lock is on even though the keyboard doesn't show it on.  I saw that this was an issue a year ago, but it...
1password.com
browser extension
windows
  • 1P_Dave's avatar
    1P_Dave
    1 month ago

    Hello everyone, 

    Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1): 

    We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.

    Please update to the latest version of 1Password for Windows: How to keep 1Password up to date

    If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post. 

    -Dave

     

OnePAJY's avatar
OnePAJY
Occasional Contributor
1 month ago

Well, here is another person who can tack on the same issue.  I have had issues since Microsoft had their problem with Logitec back in OCT 2025.  But this started happening about a week ago and yes holding the SHIFT works for mine, and it appears only on Windows Hello and for now, just 1PW trying to fill in a credential.

Here is a ticket/question I have with MS, may not matter, but I posted it there too.

https://learn.microsoft.com/en-us/answers/questions/5723892/my-keyboard-issue-continues-from-oct-but-it-has-ch?sharingId=B4C081019C440DC8