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Windows Hello opens in background and doesn't function correctly
The last 3 days windows hello (in use with 1 password) doesn't accept input. And somehow caps lock is on even though the keyboard doesn't show it on. I saw that this was an issue a year ago, but it...
Hello everyone,
Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1):
We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.
Please update to the latest version of 1Password for Windows: How to keep 1Password up to date
If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post.
-Dave
1P_Dave
Moderator
ModeratorHello folks,
Our development team is currently aware of an issue where Window Hello input is disrupted when unlocking 1Password after a recent Windows update. We're currently testing a fix in the beta version of 1Password for Windows (8.12.0) which you can find here: Use 1Password beta or nightly releases
If you'd like to stick with the production version of 1Password then the following can help workaround the issue when it occurs:
- Press the Shift key once, this should clear the stuck state.
- Fully close the 1Password app and then re-open it. Unlock the 1Password desktop app first, then use 1Password in the browser (rather than unlocking 1Password in the browser first).
I'm sorry for the inconvenience caused, we're working on releasing the fix as soon as possible.
-Dave
Issue=PS-211
Hey 1P_Dave, Charleyrich,
I am not convinced that this is a 1Password issue.
I installed (and uninstalled) the January update twice because of this issue and, in my case, I noticed the issue in my File Manager when I was clicking on files.
After the second re-installation of the January update, when the issue re-occurred, I opened a Command Prompt window to test the keyboard and everything I typed was in caps, even though, of course, Caps Lock was off.
That was the last straw, so after I restored again, I paused updates for a month, in anticipation that the issue will be resolved with the February update. I know they just issued an out-of-band emergency update, but I didn't see anything in the descriptions that refer to this issue, so I am still waiting for the February update.
