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Forum Discussion
Charleyrich
1 month agoNew Contributor
Windows Hello opens in background and doesn't function correctly
The last 3 days windows hello (in use with 1 password) doesn't accept input. And somehow caps lock is on even though the keyboard doesn't show it on. I saw that this was an issue a year ago, but it...
- 1 month ago
Hello everyone,
Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1):
We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.
Please update to the latest version of 1Password for Windows: How to keep 1Password up to date
If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post.
-Dave
alcyone7
1 month agoOccasional Contributor
1Password has always, when prompted to unlock, has brought the Windows Hello authentication window to the app location and brought it into focus. Now this behaviour is broken and it often remains below other open windows, not focussed, and on the default screen location, not the screen it was initiated from. This is with the browser plugins for Brave and Firefox, both the most recent versions. The desktop app continues to work correctly however.
Is this a known issue, or has something changed? Two different browsers, two different platforms... so it isn't the browser(s).
Nusaram
1 month agoDedicated Contributor
Hi alcyone7,
Same here for me with Edge.
It used to happen very infrequently in the past but now, as you stated, it seems to be the standard behavior.
I think, maybe, only for my first unlock it appears in the foreground but thereafter, I always have to look at and use the taskbar to bring it to the foreground. The bottom line is that for me, the situation has reversed and the window now very infrequently appears in the foreground and in focus.