Forum Discussion

Charleyrich's avatar
Charleyrich
New Contributor
1 month ago
Solved

Windows Hello opens in background and doesn't function correctly

The last 3 days windows hello (in use with 1 password) doesn't accept input.  And somehow caps lock is on even though the keyboard doesn't show it on.  I saw that this was an issue a year ago, but it...
1password.com
browser extension
windows
  • 1P_Dave's avatar
    1P_Dave
    1 month ago

    Hello everyone, 

    Thank you for your patience. Our development team has released a fix for the issue in the latest update to 1Password for Windows (8.12.1): 

    We’ve fixed an issue where Windows Hello prompts could appear behind app and browser windows.

    Please update to the latest version of 1Password for Windows: How to keep 1Password up to date

    If you're still seeing issues with Windows Hello appearing behind other apps/windows after updating then please let me know by replying to this post. 

    -Dave

     

Pudong's avatar
Pudong
New Contributor
1 month ago

Just a quick update: The issue has been resolved for me.

It turns out the solution was the Microsoft out-of-band update KB5077744. After installing this update, the keyboard works correctly in Windows Hello and 1Password again.

Please note: As of now, this update is not available via standard Windows Update. You have to download it manually from the Microsoft Update Catalog.

https://www.catalog.update.microsoft.com/Search.aspx?q=KB5077744

jaykarmstrong's avatar
jaykarmstrong
New Contributor
1 month ago

This fixed my problema as well thanks Pudong