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Forum Discussion
Windows Hello prompt opening on the wrong monitor
Still opening on the wrong monitor for me, so far from front and centre. Also seems to trigger the sticky shift key when unlocking. This weird behaviour means I have to hold the SHIFT key down for 5s, despite sticky keys being disabled in Windows, every time I unlock 1Password.
Desktop App: v8.12.4 (812024023) Nightly (tried)
Desktop App: v8.12.2 (801202022) Beta
Firefox Browser Ext: v8.12.0.11 (81200011) Beta
4 Replies
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- 1P_Dave
Moderator
Hello alcyone7ā! š
I'm sorry that you're seeing 1Password's Windows Hello prompt open on the wrong monitor. I've split your posts into a new thread since the behaviour that you're describing appears to be a little different from what was resolved in the other thread where users reported an issue where the Windows Hello prompt would open behind other windows.
So that the team and I can investigate your situation further, I'd like to ask you to restart your Windows PC and then reproduce the issue again using the latest nightly version of 1Password. Then create and share a 1Password diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/1password-for-windows-opening-on-the-wrong-monitor/167131
- Your forum username: alcyone7
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Support ticket ID is AAX-82486-284.
Trevor_1PHi alcyone7ā,
Thank you for posting the Support ID! I see that a member of the team has replied over email, so I'd recommend continuing the conversation there. To prevent having the conversation in two different places at once Iām closing this thread.
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