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Former Member's avatar
Former Member
4 years ago

Windows Hello Unlock sometimes fails

I lock my work computer when I go away for a while and unlock Windows 11 with Windows Hello. Most of the time 1Password 8.5 unlocks ok with Windows Hello. Sometimes though it gets stuck in a Windows Hello unlock loop with an error about it not working.

I have to cancel the Windows Hello prompt and in 1Password I either click the Windows Hello icon again or enter my master password. Is this a known issue? If not, are there any logs that I could collect for you? Thank you.

P.S. Looking forward to when 1Password can use the TPM chip to always allow Windows Hello to unlock 1Password 8. :)

1Password Version: 8.5.0-83
Extension Version: 2.2.2
OS Version: Windows 11 build 22000.438

betas

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  • Former Member's avatar
    Former Member
    4 years ago

    Will do. Thank you @"jack.platten"

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hey @geekbytrade:

    I'm sorry to hear you're having some trouble with Windows Hello. The next time you run into the issue you mentioned, can you create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    P.S: I'm just as excited for the TPM support you're talking about as you are! 😁