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Wallbanger's avatar
Wallbanger
New Contributor
10 months ago

Windows Master PW Not Changing

Four years ago, there was a similar problem reported but I don’t find a resolution. I recently changed the Master PW for our Family Account. The new PW is effective for all of my iToys and Macs and...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
9 months ago

Hello Wallbanger! 👋

I'm sorry that your wife is still being prompted for her old account password on her Windows PC. So that I can better understand the situation, can you tell me the following: 

  1. What version of the 1Password app is she using: Find the version numbers for 1Password and your operating system
  2. Is she able to use the new account password to log in to her 1Password account on 1Password.com (in the browser, not the app) and does she see all of her items there? 
  3. Do you share the same 1Password account? Or do you have separate accounts in the same 1Password Families membership?


I look forward to hearing from you.

-Dave

  • Wallbanger's avatar
    Wallbanger
    New Contributor
    9 months ago

    Thanks for the reply Dave.

    Hang on for a couple of days. We need to travel to another location.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      9 months ago

      Sounds good! We'll be here to help when you get back. Safe travels. 🙂

      -Dave

      • Wallbanger's avatar
        Wallbanger
        New Contributor
        9 months ago

        I'm baaaack!

        Windows OS is 10.0.19045 - 64bit

        I Installed the most recent version of the App two days ago. (8.something - right from downloads)

        Still have to use the old PW to get into 1PW - both in a browser and with the App.

        The NEW PW opens 1PW on her iPad. It works for me on ALL of my Macs and on my iPad. (Don't use 1PW on my phone.)

        We have a family account with several vaults and use different IDs to log in.

        Hope that gives you enough info to suggest a solution.

        I don't mind just changing "HER" master PW if she has one that's different from mine.

        Thanks again.