Forum Discussion

Wallbanger's avatar
Wallbanger
New Contributor
6 months ago

Windows Master PW Not Changing

Four years ago, there was a similar problem reported but I don’t find a resolution. I recently changed the Master PW for our Family Account. The new PW is effective for all of my iToys and Macs and...
windows
Wallbanger's avatar
Wallbanger
New Contributor
6 months ago

I don’t think I ever saw a reply to my last.

Would appreciate knowing how to deal with this.

Thanks, Peter

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    Wallbanger​ 

    I'm sorry for the delay in replying. I'd like to ask you to create a diagnostics report from your Windows PC:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/windows-master-pw-not-changing/153249
    • Your forum username: Wallbanger


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave