Forum Discussion

Authority's avatar
Authority
Occasional Contributor
1 month ago

Windows Security suggests 1Password passkey that does not exist

Using Chrome and logging into a particular website, I am presented with a "Windows Security" prompt that suggests using a passkey from 1Password. Normally, that would be wonderful, but in this c...
passkeys
windows
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
1 month ago

Hi Authority​, thanks for posting about this.

I'm not entirely sure what the expected behaviour would be in this case. Since you previously used a passkey for this site before the YubiKey requirement was added, I'd like our support team to take a closer look to confirm whether everything is working as intended.

Could you email in to support@1password.com with the following:

  • A link to this thread: https://www.1password.community/discussions/1password/windows-security-suggests-1password-passkey-that-does-not-exist/167493
  • Your forum username: Authority


You'll receive an automated reply with a Support ID number. Please post that number here. Thanks!

Authority's avatar
Authority
Occasional Contributor
1 month ago

Hi 1P_Gem​ , my support ticket ID is FTJ-15215-294

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 month ago

    Thank you for posting the Support ID! I see that my colleague has sent you a reply, please continue the conversation over email. To avoid duplication of efforts, I've closed this community thread. 

    -Dave