Forum Discussion

Former Member's avatar
Former Member
3 years ago

Windows switch user causes 1Password app to hang for several minutes

When I have the 1Password app open in my account, and then switch to a different user account (such as via the CTRL+ALT+DEL menu), then switch back to my account, the 1Password app is frozen and non-...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello @zedmanau,

Thanks for getting back to me. The settings are not as important here. I was using default settings as well and had only disabled Auto-lock to ensure 1Password was still running on the account after user-switching between the accounts.

I'll get started by filing this issue for the development team. In the meantime, I'd like to ask you to create a diagnostics report from your Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks!

ref: dev/core/core#20201