Forum Discussion

Former Member

4 years ago

WLAN & 1Password 7.7.7

Hi. I recently upgraded both my iPhone 12 Pro Max and iPad 12.9 Pro to 1Password 7.7.7. After the update, my device stopped seeing the WLAN on running from my 2016 MacBook Pro. Interestingly enough, WLAN still works great with my two iPhones running the prior version of 1Password - so I will avoid updating to version 7.7.7 for those devices.

Unfortunately, I can not roll back to the prior version of 1Password for IOS.

Any advice?

*I am running macOS Sierra [I will not update the OS because of the legacy software I use for work.] I am using 1Password 7.6 for macOS too. Upgrading the software breaks it from working as well.

Thanks.

1Password Version: 7.7.7
Extension Version: 2.0.5
OS Version: 10.12.6
Referrer: forum-search:https://1password.community/search?Search=WLAN%20%26%201Password%207.7.7

ios

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\n\n

Unfortunately, I can not roll back to the prior version of 1Password for IOS.

\n\n

Any advice?

\n\n

*I am running macOS Sierra [I will not update the OS because of the legacy software I use for work.] I am using 1Password 7.6 for macOS too. Upgrading the software breaks it from working as well.

\n\n

Thanks.

\n\n

1Password Version: 7.7.7
\nExtension Version: 2.0.5
\nOS Version: 10.12.6
\nReferrer: forum-search:https://1password.community/search?Search=WLAN%20%26%201Password%207.7.7

","body@stringLength":"914","rawBody":"

\n\n

Unfortunately, I can not roll back to the prior version of 1Password for IOS.

\n\n

Any advice?

\n\n

*I am running macOS Sierra [I will not update the OS because of the legacy software I use for work.] I am using 1Password 7.6 for macOS too. Upgrading the software breaks it from working as well.

\n\n

Thanks.

\n\n

1Password Version: 7.7.7
\nExtension Version: 2.0.5
\nOS Version: 10.12.6
\nReferrer: forum-search:WLAN & 1Password 7.7.7

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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1752756478637":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1752756478637","value":{"title":"Query Handler"},"localOverride":false},"ModerationData:moderation_data:18524":{"__typename":"ModerationData","id":"moderation_data:18524","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:18524":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:18524","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:18517/message:18524","revisionNum":1,"uid":18524,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:18517"},"conversation":{"__ref":"Conversation:conversation:18517"},"subject":"Re: WLAN & 1Password 7.7.7","moderationData":{"__ref":"ModerationData:moderation_data:18524"},"body":"

You are very welcome :)

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I obviously all important step. Thanks again for your help.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"61","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-08-29T10:45:50.000-07:00","lastPublishTime":"2021-08-29T10:45:50.000-07:00","metrics":{"__typename":"MessageMetrics","views":4},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"ModerationData:moderation_data:18522":{"__typename":"ModerationData","id":"moderation_data:18522","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:18522":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:18522","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:18517/message:18522","revisionNum":1,"uid":18522,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:18517"},"conversation":{"__ref":"Conversation:conversation:18517"},"subject":"Re: WLAN & 1Password 7.7.7","moderationData":{"__ref":"ModerationData:moderation_data:18522"},"body":"

@golucid:

\n\n

\n
After going through each configuration setting, I discovered that the issue is nothing to do with using the older software at all - In fact, it is just fine.
\n

\n\n

Nice, thank you for the update!

\n\n

\n
I figured out the issue on my own, and maybe you might want to update the 'If you're having trouble using the WLAN server' troubleshooting steps to include the following:
\n

\n\n

Thank you for the suggestion! This tip is already there, in the first step of the documentation. Here is the quote for you:

\n\n

\n
\n
Make sure you’ve set up the WLAN server correctly on each device.\nIf you're using iOS 14 or later on your iPhone or iPad, open the Settings app and tap 1Password. Make sure Local Network is turned on.
\n
\n

\n\n

Since you mentioned that you had tried all the suggestions in the documentation page already, I assumed that you had seen that too :+1:

\n\n

Glad to hear that everything is working now though! If you have any other questions, please feel free to reach out anytime.

\n\n

Have a wonderful day :)

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@ag_ana

\n\n

You said, \"My suspicion is that using macOS Sierra and an older 1Password for Mac app (the latest version is 7.8.7, while you are using 7.6) might have something to do with this.\"

\n\n

After going through each configuration setting, I discovered that the issue is nothing to do with using the older software at all - In fact, it is just fine.

\n\n

I figured out the issue on my own, and maybe you might want to update the 'If you're having trouble using the WLAN server' troubleshooting steps to include the following:

\n\n

If you are using IOS, make sure to Allow 1Password to Access Local Network.

\n\n

You can do this by going IOS =>Settings=>scroll through the menu items until you get to the IOS APPS section] => tap 1Password =>Allow 1Password to Access => Local Network [Enable by tapping the slide button to the right until it shows green]

\n\n

Voila. Problem solved and grateful having nothing to do with macOS Sierra or the current 1Password IOS edition 7.7.7.

\n\n

Thank you for trying to help.

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@golucid:

\n\n

The release notes for 1Password for iOS version 7.7.7 https://app-updates.agilebits.com/product_history/OPI4#v70707002, so it's possible that the reason might be a different one entirely.

\n\n

Unfortunately we are unable to troubleshoot issues with the WLAN server beyond the scope of that article. My suspicion is that using macOS Sierra and an older 1Password for Mac app (the latest version is 7.8.7, while you are using 7.6) might have something to do with this.

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Hi there thanks for the troubleshooting text. I had already done all of the steps already. As I mentioned, the problem only occurred after upgrading the iOS app to 7.7.7.

\n\n

Does your face is not upgrade to version 7.7.7 still work.

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Hi @golucid!

\n\n

Can you try these troubleshooting steps on this device and see if they help?

\n\n

https://support.1password.com/cs/wlan-server-troubleshooting/

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