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rmackenz59's avatar
rmackenz59
New Contributor
7 months ago
Solved

1Password support not answering emails

On 10th December 2024, 11th January 2025, 21st January 2025 and again on 17th January 2025 I sent an email requesting support to one or all of the followings support addresses support@1password.com, ...
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  • 1P_Blake's avatar
    1P_Blake
    7 months ago

    I've got your response here on my end! It looks like we're all good now!

    I'll continue our conversation here in that email thread! 🙂

rmackenz59's avatar
rmackenz59
New Contributor
7 months ago

Hi 1P_Blake,

 

Thanks for the reply. I have forwarded the original email from December to your suggested email address mailto:community@1password.com . Hopefully it will be received.

There's still the issue though, that your 'contact us' page doesn't actually provide any means of getting in touch except via the chatbot even though it explicitly states it's possible to 'get in touch with a team member'. I found the three email addresses I have tried so far by drilling down into a whole bunch of help guides but it wasn't straight forward.

Regards, rmackenz59

1P_Blake's avatar
1P_Blake
Icon for Community Manager rankCommunity Manager
7 months ago

Appreciate the follow-up, and thanks again for forwarding that email — we’ll keep an eye out and make sure it lands with the right team.

As for Paddy (our chatbot) over on the Contact Us page, I can understand where the confusion might’ve come from. Paddy’s designed to guide folks through common questions and create a ticket for our support team when needed — either by recognizing that you’d like to speak to someone directly, when an issue isn’t resolved through the initial flow, or when you explicitly ask to create a support ticket.

If you didn't follow-through with Paddy, that would explain why no ticket was created at the time. We always recommend fully following through the chatbot flow, since that’s the most direct way to reach us and ensures your message lands with the right team quickly.

PS: As of this moment, I actually still don't see where you've emailed us from the email address attached to your 1Password Community account.

Can you confirm that you're emailing us from the same email you created your 1Password Community account under? I've sent you a private message to help clarify. 👀