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1Password support not answering emails
On 10th December 2024, 11th January 2025, 21st January 2025 and again on 17th January 2025 I sent an email requesting support to one or all of the followings support addresses support@1password.com, ...
I've got your response here on my end! It looks like we're all good now!
I'll continue our conversation here in that email thread! 🙂
Hi Blake,
I can confirm that I used the email address registered with my 1password community account.
Curiously, there didn't seem to be any facility to reply to your private message but perhaps that's deliberate.
So it would seem to be a mail serve issue at your end or mine. A you know Apple mail doesn't allow read receipts and I haven't received any 'undeliverable' messages.
My email contained a PDF and screen shot (PNG) both generated by myself so certainly nothing that would cause a mail server to block it under normal circumstances.
So now I'm a bit stumped and I don't know how to determine where the problem is. At least we can say 1password support is alive and well and acknowledging support requests that is assuming they actually get through.
- 1P_Blake
Community Manager
I totally agree that your attachments (PDF + PNG) shouldn’t have triggered any filters under normal circumstances.
At this point, the best next step is exactly what you’ve already done—sending a fresh message and letting us know here. I've just sent an email to the address tied to your Community account to try initiating contact from our side instead. If you see that message come through, just hit reply so we can confirm the channel is working and move forward from there.
Really sorry again for the confusion here. Once we’re in touch by email, we’ll make sure your original query gets where it needs to go.
Hi Blake,
I have replied to your direct email with plain text to check channels are open. If you don't receive it then I guess we have a blockage somewhere.
Regards, rmackenz59
- 1P_Blake
I've got your response here on my end! It looks like we're all good now!
I'll continue our conversation here in that email thread! 🙂
