1Password support not answering emails

I totally agree that your attachments (PDF + PNG) shouldn’t have triggered any filters under normal circumstances.

At this point, the best next step is exactly what you’ve already done—sending a fresh message and letting us know here. I've just sent an email to the address tied to your Community account to try initiating contact from our side instead. If you see that message come through, just hit reply so we can confirm the channel is working and move forward from there.

Really sorry again for the confusion here. Once we’re in touch by email, we’ll make sure your original query gets where it needs to go.