Forum Discussion

FG's avatar
FG
New Contributor
1 month ago

Billing page submit button inactive - cant renew

Hi ive been trying to update my payment details on the billing page and the submit button is inactive (just circling). Ive sent 3 emails and one to community and no response. Theres no billing page on the app. Can someone from the team contact me ? 

 

experience

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  • FG's avatar
    FG
    New Contributor
    1 month ago

    Hello,

    I had already tried that and did it today again and no luck, still circling submit button. I didnt get your colleagues email, I checked my spam.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      1 month ago

      FG​ 

      It looks like you've been able to receive and reply to my colleague's email, you'll receive another email from the team soon. Please continue the conversation there. 

      -Dave

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 month ago

    Hi FG​, I'm sorry to hear you've had trouble updating your payment details, and that you've not heard back from us yet.

    I can confirm that we've received your emails, and it looks like one of my colleagues sent you a response yesterday. Could you check your spam or junk folder to make sure it hasn't landed there?

    In the meantime, here are a few things you can try to get the billing page working again:

    • Try in an incognito mode/private browsing window.
    • Try a different browser.
    • Disable any ad blockers or privacy extensions, as these might be interfering.

    If these suggestions don't help, please reply to my colleague's email, and our support team will be happy to investigate further.