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2passwords's avatar
2passwords
New Contributor
19 days ago
Solved

Disappearing forum posts?

I spent some time writing some feedback on the forum just now, and the posts showed up fine for a minutes but then seemingly vanished. My profile still shows the total # of posts, but I cannot find the actual posts any longer.

What happened?

The disappeared posts were about the credit card entry screen: Access Denied | 1Password Community

And also about the forum organization, which specifically asked for feedback replies: Improvements to 1Password Community coming May 22nd | 1Password Community 

You can see that the post used to exist just by hovering over the "Access Denied" link: 

 

community feedback
experience

2 Replies

  • prosperrigot's avatar
    prosperrigot
    3 days ago

    Same problem here. I have followed your instructions and sent the Diagnostics report to Support via email. I received this : "Your support ticket ID is PVY-37222-656". Please I need your help to fix this, or I will have to change provider because right now I am wasting too much time waiting for 1Password... Thank you

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      3 days ago

      prosperrigot​ 

      Thank you for posting the Support ID, one of my colleagues will reach out to you soon via email as soon as they've finished reviewing your diagnostics report. 

      While you're waiting, if you're using an Apple Silicon Mac, try reinstalling the 1Password for Mac app to rule out an issue where you might see decreased performance if you're running the Intel version of 1Password on an Apple Silicon Mac: Install 1Password 

      -Dave

      • prosperrigot's avatar
        prosperrigot
        3 days ago

        Thank you... I just did what you recommended and looks like the speed is back. I was reluctant to do it so far because I was not sure where exactly I should download the right version. It looks like there are many users in my case who suddenly faced speed issues, so you should simply share this advice with them. I don't think it's necessary to send the diagnostics report ; most likely we simply all have the wrong version installed. 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    14 days ago

    Hello tomatkins618​, chrisbeans​, and walter​! 👋

    I'm sorry that you're seeing performance issues with 1Password. We've received other recent reports from customers who are running into recent performance issues with the 1Password for Mac desktop app and it was found that they were all using the Intel-based version of 1Password on an Apple Silicon Mac. 

    While our installer will install the correct version of 1Password for your Mac, you might have ended up with the wrong version if you migrated the 1Password app to your current Mac from an older Mac. Using the Intel-based version of 1Password on an Apple Silicon Mac isn't supported and it can result in performance degradation. 

    Our team can help verify that you're affected by this issue and then help you move over to the correct version. Please create a diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/1password-8-running-very-slow-on-mac-air-sequoia-15-5/157438
    • Your forum username: username


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        3 days ago

        bhanne01​ 

        Thank you for posting the Support ID, one of my colleagues will send you a reply via email soon.

        -Dave

  • chrisbeans's avatar
    chrisbeans
    New Contributor
    16 days ago

    We're having the same issue on 8x M2 Minis 8GB, all running Sequoia 15.5. The UI is really unresponsive. In some instances it takes 15-30 seconds for clicks/scrolls to happen. The machines in question are only used for light web browsing. We're working around it by using the website. It'd be amazing if this could be fixed!!!!

    • walter's avatar
      walter
      New Contributor
      16 days ago

      Very similar problem on MacBook Pro running Sequoia 15.5.   I notice it is much worse on Ethernet than on WiFi (huh? yes really).  Notably sluggish!  "about" says 

      1Password for Mac 8.10.78 (81078043)

      Doesn't indicate whether ARM or Intel, but I never installed 1password anywhere but on this MacBook.  There are a number of recent lines in the log that read as so:

      ERROR 2025-06-07T21:27:17.125+00:00 ThreadId(1) [client:typescript] Response is of wrong type ("FieldAction" expecting "FieldDragAction"), the app may misbehave.

       

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I spent some time writing some feedback on the forum just now, and the posts showed up fine for a minutes but then seemingly vanished. My profile still shows the total # of posts, but I cannot find the actual posts any longer.

What happened?

The disappeared posts were about the credit card entry screen: Access Denied | 1Password Community

And also about the forum organization, which specifically asked for feedback replies: Improvements to 1Password Community coming May 22nd | 1Password Community 

You can see that the post used to exist just by hovering over the \"Access Denied\" link: 

 

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I spent some time writing some feedback on the forum just now, and the posts showed up fine for a minutes but then seemingly vanished. My profile still shows the total # of posts, but I cannot find the actual posts any longer.

What happened?

The disappeared posts were about the credit card entry screen: Access Denied | 1Password Community

And also about the forum organization, which specifically asked for feedback replies: Improvements to 1Password Community coming May 22nd | 1Password Community 

You can see that the post used to exist just by hovering over the \"Access Denied\" link: 

 

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Disappearing forum posts?","moderationData":{"__ref":"ModerationData:moderation_data:157325"},"body":"

Hey 2passwords​! Really sorry about that — looks like our spam system got a little overzealous and your posts were accidentally caught up in it. Definitely not intentional.

\n

We’ve restored everything on our end, and you should be all set now. It shouldn’t happen again, but if it does, feel free to tag me directly and I’ll take a look right away.

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Ah, gotcha 1P_Blake​, and no problem. Thank you!

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