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kamaru's avatar
kamaru
New Contributor
1 month ago

I would like to inquire about payment.

I saw a discount of $2.99 ​​USD for a one-year initial subscription when I signed up. However, after the 8-9 day free trial, I realized I didn't receive the discount. I've contacted several places, but haven't received a response. This is the only place left, so I'm asking here.

 

As you can see in the image, the payment processed was a full amount.

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2 Replies

    • Trevor_1P's avatar
      Trevor_1P
      Icon for Moderator rankModerator
      1 month ago

      Hi kamaru​,

      You mentioned:

      I've contacted several places, but haven't received a response

      To confirm, did you reach out to [email protected] over email? If so, you should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can make sure the Billing team can assist you.

      If you haven't yet sent our support team an email, could you do so and include the following in the message body?

      • A link to this thread: https://www.1password.community/discussions/lounge/i-would-like-to-inquire-about-payment-/170112
      • Your forum username: kamaru

       

      Once you've received your Support ID, you can share it here.