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Forum Discussion
Wesamsm
2 days agoNew Member
Locked out after 1Password 7 → 8 upgrade on iOS (local vault gone?)
Hi everyone, I’m stuck after upgrading from 1Password 7 to 8 on iOS and hoping for guidance or confirmation from others who’ve seen this. I was using 1Password 7 with a local/standalone vault Af...
1P_Dave
Moderator
1 day agoHello Wesamsm! 👋
I'm sorry that you're running into issues with accessing your 1Password data, I know how important it is to be able to access your data and our support team is here to help.
If your account is frozen then it means that it's in a read-only status but, if you have your account password and Secret Key, you can still access it by logging in to your 1Password account on 1Password.com. You can read more here: If your 1Password account is frozen
A frozen account does not prevent you from signing in and viewing your items. It simply disables certain features like editing items and filling items.
I see that you do have a ticket open with our support team and I recommend that you continue the conversation there since they'll have access to all of the information that you've provided so far. To avoid having the same conversation in two places at once, I've closed this community thread.
-Dave