New community forum wastes my time

Hey Former Member 👋

Thanks for taking the time to share your thoughts so thoroughly. I can tell this post comes from a place of love — and honestly, I appreciate that you stuck with the new forum for a while before weighing in. That kind of feedback is exactly what helps us understand what’s working (and what isn’t) from a real-world perspective.

Let me respond to a few of your points directly 👇

Category Structure

Just to clarify upfront: there wasn’t much to the “general” section in the previous Community either — it really only contained the Lounge, which we’ve kept. With the new Community, we decided to simplify things by removing sections that were mostly empty or duplicated effort, and instead focus on a few core discussion areas. Tags now do the heavy lifting when it comes to organizing posts, effectively replacing many of the old subcategories.

The four primary categories now are:

• Password Manager
• Lounge
• Device Trust
• Passage
  
  
  

I agree that the lack of introductory context for some of these (especially Device Trust and Passage) makes it hard to know what belongs where. That’s something we’ve heard from others as well, and we’re working on adding more clarity and navigation help across the board.

Threading, Sorting & “Show More”

You’re right to call out that expanding threads — especially for longer or more detailed conversations — can feel like a chore. The current “Show More” behavior at both the thread and reply level adds friction, and we’ve raised this with our platform provider to explore whether deeper threads can be handled more elegantly.

That said, there are sorting options available within threads it sounds like you missed. You can view replies by Newest, Oldest, or Most Liked to better follow the conversation. If you haven’t spotted that yet, it might help a bit in the meantime — though we know that’s not a fix for the broader challenges you’ve raised.

Filtering by Tags

This is something we’re actively wanting to improve. Right now, tag filtering only supports including tags — not excluding them. So if a post is tagged with both Feature Request and macOS, and you’re trying to avoid macOS-related posts, it’ll still show up in your results.

That means even when you try to browse posts by a single topic (like Feature Requests), you often get a mix of other tags too — because many posts include multiple labels. We’ve flagged this with our platform partner, and we agree that more advanced filtering, especially being able to exclude certain tags would go a long way in making content easier to surface and explore.

Community vs. Support

We hear you on the shift in tone. The new platform has made some elements feel more transactional — more like a place for support tickets than discussion. That wasn’t the goal, but we recognize that’s how it’s landed for some folks, especially long-time community members looking for richer, open-ended conversation.

We’re continuing to evaluate how we can better support expert-to-expert knowledge sharing while also helping users get timely answers. It’s a balance, and feedback like this helps us course-correct when that balance isn’t quite right.

Dark Mode

Totally agree with you that dark mode is something I'd love to see, but unfortunately it's just not currently available on our new platform here at this time. For what it's worth, this is one of the most frequently raised accessibility issues with our platform partners, and it’s something we’re advocating strongly for. No ETA yet, but it’s very much on our radar.

I know you mentioned this might come off as “angry or toxic,” but I really don't think it does. What you've mentioned is highly constructive, and there’s real insight here, and we don’t take it lightly — even when it’s tough to hear. Whether you decide to stick around or step away, I want you to know that your voice matters here, and this kind of direct feedback will absolutely help guide what comes next.