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Forum Discussion
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new community forums sorely lacking
I am dismayed at the new Community forums here. Absolutely terrible for browsing or frequent interaction. It shows a mere 5-10 topics at a time, with no option for a more compact view that presents m...
Hey Araxia!
I really appreciate you taking the time to share your thoughts. I hear you — adjusting to a new forum setup can be frustrating, especially when it impacts how you browse and engage.
While the layout is different from the previous system, I wanted to highlight a couple of ways to help navigate more efficiently:
- You can filter conversations by keyword using search or sort by platform or interest using tags to surface relevant discussions faster.
- If you’re looking to track new replies to discussions, or even new post themselves, following threads or categories can help.
That said, I completely understand the pain points you’ve raised, especially around having to click “Show More” repeatedly and losing your place upon refresh. Not being able to seamlessly pick up where you left off isn’t ideal, and I’ll make sure this feedback is shared with the team.
- You can filter conversations by keyword using search or sort by platform or interest using tags to surface relevant discussions faster.
1P_Blake
Community Manager
Community ManagerHey Araxia!
I really appreciate you taking the time to share your thoughts. I hear you — adjusting to a new forum setup can be frustrating, especially when it impacts how you browse and engage.
While the layout is different from the previous system, I wanted to highlight a couple of ways to help navigate more efficiently:
- You can filter conversations by keyword using search or sort by platform or interest using tags to surface relevant discussions faster.
- If you’re looking to track new replies to discussions, or even new post themselves, following threads or categories can help.
That said, I completely understand the pain points you’ve raised, especially around having to click “Show More” repeatedly and losing your place upon refresh. Not being able to seamlessly pick up where you left off isn’t ideal, and I’ll make sure this feedback is shared with the team.
"adjusting to a new forum setup can be frustrating"
Counterpoint: Community forum software has existed for over thirty years (arguably decades more if you count email-based ones, but I digress), and now has an extremely well-explored set of tools, features, functionality, and expectations. There are a multitude of different platforms available for providing different permutations of these capabilities, each of which comes with an inherent ideology of operation and interaction. A company choosing to implement any particular platform is also choosing the biases, limitations, strengths, and weaknesses of that platform. The very design of the Khoros platform is antithetical to community participation and serendipitous learning. AgileBits made a deliberate choice to go with a platform that was an extraordinarily poor fit for their established user community.
This is not simply a matter of adjusting to something new. This new forum platform represents a significant (and disappointing) philosophical departure from the way that AgileBits has historically interacted with its customers and has facilitated customer interactions with each other. That is what is taking some adjusting to.
- 1P_Blake
There’s no one-size-fits-all approach to community platforms, and every option comes with trade-offs. We made the move to Khoros because it best supports the long-term needs of our community—not because we’re changing how we interact with customers or how users engage with each other.
If there are specific improvements you’d like to see (as you’ve mentioned earlier), we’re always open to feedback. That said, broad critiques about platform ideology don’t really help us make meaningful improvements—if there’s something else tangible that would improve your experience, we’d love to hear it.
