Forum Discussion

AgingKeeper's avatar
AgingKeeper
Dedicated Contributor
2 months ago
Solved

No longer using email to login???

This is the first time I have logged into the new community site.  Up until now I had been logging into the community using my email address but it turns out that now the community login uses a username that I did not have captured in 1Password.  I eventually realized that my emails from 1Password addressed me using the first four characters of my email address, and it turns out this was my username.  

When folks are logging into the new forum it might be nice to tell them how to find their username and not to try to login using their email address. 

Also is their any way to change my username?  What 1Password created for me is not what I would have created.

  • Hi AgingKeeper 👋

    Sorry for the challenging experience getting signed in. We're glad to have you here! I've made note of your feedback and shared it with the appropriate folks.

    If you'd like to change your username, please email community@1password.com and we can discuss what the options are. Thank you!

3 Replies

  • Tom_Harrison's avatar
    Tom_Harrison
    Occasional Contributor

    I also found this change from email to a username confusing.  It's probably something that anyone coming from the old system might want to be notified of during the process.

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager

    Hi AgingKeeper 👋

    Sorry for the challenging experience getting signed in. We're glad to have you here! I've made note of your feedback and shared it with the appropriate folks.

    If you'd like to change your username, please email community@1password.com and we can discuss what the options are. Thank you!

    • AgingKeeper's avatar
      AgingKeeper
      Dedicated Contributor

      No worries at all.  I noticed the username in communications but since I never had to really use it I never followed up.  I will see if I can't change the username.

      Thanks again!