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30 TopicsDid 1Password get hacked? The Disney Employee said hackers got into his 1password account.
Hey Folks, Decade+, happy 1password user here, however, my underpants clenched up when I read this on the WSJ today A Disney Worker Downloaded an AI Tool. It Led to a Hack That Ruined His Life. - WSJ At the heart of it, was them gaining access to his 1Password's. I didn't think folks could get access to your passwords without having the Secret Key you need in addition to the username/pw. Would love to hear from folks and 1Password (post-mortem/RCA), about what happened, and what we can do to secure our 1Password so this can't happen to us! I have just enabled 2FA for the first time, but it looks like you only need it to get updated PW's? and that you can still see the old ones. Scary! Thanks, KyleSolved3.8KViews8likes25CommentsNew Forum feedback
At the moment I prefer the old forum. It was much more logically structured and easier to find stuff on and just browse topics. Maybe I just need to learn it more, but if something needs learning, then it's not intuitive. I would like the option to replace the infinite scroll pages (which you still need to click a button to show more), with standard pagination. Pagination shows up in your browser history, which makes it possible to jump to a specific page of posts you've previously visited. If you lose your place in these infinite scroll pages, you have to click Show More and scroll to the bottom and repeat, over and over again. Why? It's much more tedious than just jumping to a page in your browser history with one click. On the main Discussions index page there's no introduction to each of the 4 main sections to tell you what is in them. Lounge? What's that for? What type of posts should go in there? Same with Device Trust - what is it? Password Manager should be obvious, but it could mention that all flavours of 1Password are discussed in there (mobile, desktop, browser extension, Mac, Windows, Linux etc.). I would guess a lot of people have no idea what Passage is, and from this page they still wouldn't. Under these 4 main topic areas there needs to be direct links to sub-sections, so for example, you can go directly to the iOS posts in the Password Manager section, rather than having to click Password Manager and then the IOS tag in the Categories box in the side panel. I've no idea what Device Trust is! Even the Welcome to the Device Trust forum post doesn't say what it is or what you should ask in there. There needs to be more sub-categories in the Betas section. All betas, for all operating systems, for mobile, desktop and browser are lumped together with no way to filter. How do I find posts about only the Mac Chrome Beta browser extension? I can't. Why do the URLs not match up with the Breadcrumbs at the top of the page? For example, If you go into the Discussions > Lounge section, the URL is: www.1password.community/category/discuss/discussions/lounge - what are the extra red bits for? Also, the URLs for Resources and Champions are /connect/ and /advocacy/ - more inconsistency. Why is the Password Manager section not called 1Password, as that is the name of the product across all platforms that people will recognise? Inconsistently, it is called 1Password in the URL for this section! www.1password.community/category/discuss/discussions/1password When you click into an individual post or tag, the sidebar disappears so you can't navigate directly to another tag without having to retrace your steps. Why does the Discussions item in the menu bar have a drop-down with its 4 main sub-sections listed, but the Groups item doesn't? And why are 1Password Administrators and 1Password SDKs designated as groups and not discussions? They appear identical in functionality and UI once you click through. That's most of the things I've noticed so far. Overall I think it's been launched too early. There's too many inconsistencies and illogical UX decisions. Because you've launched it in this state, search engines will be indexing the current content under it's current broken and inconsistent URL structure making it difficult to fix without lots of broken links (or lots of redirects).454Views16likes13CommentsWhere is 2FA? Where is passkey?
The minimum expectation for account security on any random web forum is a TOTP based second factor, but this is no random web forum. Just about every instance of the popular forum platform Discourse and many others offer modern account security and work well with 1Password. It's no fun having your customers second-guess you choices of technology partners, but while something like the lack of dark mode is an example of a disappointing failure, this is almost unbelievable.Solved300Views9likes3Comments1Password support not answering emails
On 10th December 2024, 11th January 2025, 21st January 2025 and again on 17th January 2025 I sent an email requesting support to one or all of the followings support addresses support@1password.com, security@1password.com, support+security@1password.com, however I did not receive a reply to any of these emails. This is of course very disappointing. When I look at the 1Password 'https://1password.com/contact-support' web page it clearly states at the top of the page - 'Ask the chatbot, discover how to guides or get in touch with a team member' however there is no facility or link to actually get in touch with anyone. There are 4 exploration links further down the page but on those pages where offered the 'contact us' link simply loops back to the parent page - no help at all. So unless I want to converse with a chatbot (which I do not) it seems that there is no way of contacting 1Password support and I'm posting here on the community forum in the hope that someone from support will get in touch so I can try again with my query (security related). Regards, rmackenz59Solved200Views0likes7Comments1Password asking for permission to sell our data
One of the reasons I have been using 1Password for more than a decade (approaching two!) now is because of trust. For example, on your about page right now you post this message, which I like: Your private information is yours, and we don't sell it or give it away. Wherever possible, we don't even collect it. Yay. That's good, right? So why when I visit your website am I asked to give you permission to sell my data, unless I take explicit action to opt out of that?Solved168Views0likes3CommentsOld (new forum) forum user needs UI help
Hello everybody. I am a very long term, but not technical, user who is not shall we say a daily visitor to our (new/old) forum. I've recognized the need and used 1Password since version 3. The new forum looks very pretty with the tags and endless scroll of posts. But I really could use some help with the forum. It seems to always start the the newest post and you have to scroll endlessly again each time on. There's no Mark Posts Read I'm used to using. No distinct pages and index to go to. Just like with old newspapers I find great utility in browsing pages of posts and not being a slave to Search and tags. I've participated on my BBS's prior, but this seems different to me. If you saw my own personal 1PW and attempts to Tag you'd know why. Perhaps there might be a referral to the general use of tags someone might generously provide the would make them useful to use? Is there some index of Tags like there isn't of Pages? How do I know what to use because I'm not great at search? Do I just create any tag I feel like using? I think that would not work for the community any better than myself. I do not even see a way on this 1st post to create my own tag. Well I just wanted to ask for some help and there might even be others that could use it. Thanks HELP., COMMUNITY_USAGE, UI, TAGS160Views2likes3CommentsMissing Markdown
Please add the missing support for any of the Markdown which is not rendered: # Heading 1 to ###### Heading 6 **Bold** _Italic_ > Block quote 1. ordered list - unordered list `code` Rule --- [Markdown Cheat Sheet](https://www.markdownguide.org/cheat-sheet/) link | Table | Table | ``` code block ``` Footnote[^1] [^1]: This is the footnote Term : Definition of the term ~~strikethrough~~ - [x] task list item - [ ] task list item :smile: emoji ==highlight== H~2~O subscipt πr^2^ superscipt PS. Please also provide an option to not use the WYSI(almost)WYG editor including the ability to preview a post.153Views0likes9CommentsWhat has happened to 1Password Support?
The last three people I have talked into buying 1Password have all told me that the app did not work well on the Mac, that they could not get the plugin to work on Safari, and they could find no way to actually contact support for help. So I just tried to contact support, and where did it go? You can leave a message here and hope some random person might help you. Or you can talk to the AWFUL AI chatbot, which I found totally useless. This is the kind of support I would expect from some free piece of software, but we PAY for this software, and I would expect more. So, I will no longer be recommending 1Password to friends and family until the support choices improve. And that means actually answering emails as well. That seems to have gone totally dark as well. I ran across a bug this morning, and I have no idea how to submit a bug report: I updated a credit card on a web site AFTER already updating it in 1Password. But every time I clicked ANYWHERE on that site, 1Password pops up a dialogue asking me to save or update the credit card. BUT IT IS UPDATED. And I tried to log out, and when I click the menu to log out, once again 1Password put up the save/update window right over the menu so I could no click Logout. Where exactly would on report this bug. I have been a 1Password user since its early days, and lately, I am not impressed.Solved139Views0likes4CommentsChampions can't form below but can be docs'd by Google and slapped five
Mixing site feedback with everything else in a "Lounge" seems less than ideal, but since there is no other practical feedback mechanism, here it is. On the Champions page, step one - Sign up - says to "Fill out the form below". There is much below, but no form. Above is a "Become a Champion" pill which links to a Google Docs form, which may not be a favourite choice for privacy-minded folks. Lower down is another pill for the Spotlight Q&A linked to another form, this one hosted at slapfive.slapfive.com by a Customer Marketing Platform with a privacy policy which those privacy-minded folks might not like if they make it past the definition of Country as "Massachusetts, United States".113Views0likes1Comment