1Password Community - feedback.
Hello. Each time I get to new 1Password Community I feel like I was landed deep in the woods, having no idea where to go and how to get to the concrete places I am looking for. It reminds me of some kind of infinite journal where hundreds of people can post. I understand that tags are there to filter and find whats needed. However, as someone who mostly was hanging out around "macOS" / "beta releases" sections monitoring changes and providing feedback about issues I come across - I miss that very quick overview of whats been going on in the areas of most interest to me and check if some forum members already brought up the desired discussion. In 5 to 10 minutes before I could check for info, possible bugs and fixes at a glance. Now I pretty much have no idea whats going on. Moreover, I just feel discouraged to visit new 1Password Community, since I get a feeling of a "an endless media consumption deep dive", like as if I am about to go to a social media site. And that brings a feeling of wasted time or improper use of time. Thus, I pretty much come here to quickly post about the issues or suggestions and leave as quick as possible :-D As long as things are keep getting fixed and improved I am fine with new "forum" for sure. But still hoping that it will one day improve in the mentioned areas. Thank you for listening, your feedback on this and have a great week everyone!
New community doesn’t support MFA or passkeys?
It’s surprising and concerning that this new platform doesn’t support MFA or passkeys, especially given 1Password’s advocacy for both. It should go without saying that MFA and passkeys are crucial for account security on any platform, and it’s odd that this was missed with the new community forum.
Community: Username not recognized
Hiya -- I got all the onboarding switch from old to new community sorted yesterday, but when I tried to log in today, I got an error saying my username `Tom_Harrison` was wrong. Did a pw reset (retained the password from yesterday) and got signed in ok. As a comment, the onboarding process for (new) community is kinda lousy. It should work with 1Password, but didn't because the username before was email and now is a name with an underbar. So the saved credentials, even after password reset were wrong. Username should be allowed to be (and default to!) email -- c'mon, every other site in the world finally figured out that this is a good solution, right? I have also noted several cases where some keyboard action seems to engage a shortcut that does something unexpected. In several cases, the editor flips to some other part of the site and I seem to lose my typing. Back button does work to get me back to where I am, but it's alarming and lousy UI. Sure would be nice if the markdown worked like GitHub (type in markdown, allow preview). I feel like this WYSIWYG widget is a lot more than I usually need for this kind of forum. Anyway, despite my whining, thanks for making a new community. What's really great about 1P is that I have always gotten great responses both from users and employees when I have questions, so hoping that contin
New Forum feedback
At the moment I prefer the old forum. It was much more logically structured and easier to find stuff on and just browse topics. Maybe I just need to learn it more, but if something needs learning, then it's not intuitive. I would like the option to replace the infinite scroll pages (which you still need to click a button to show more), with standard pagination. Pagination shows up in your browser history, which makes it possible to jump to a specific page of posts you've previously visited. If you lose your place in these infinite scroll pages, you have to click Show More and scroll to the bottom and repeat, over and over again. Why? It's much more tedious than just jumping to a page in your browser history with one click. On the main Discussions index page there's no introduction to each of the 4 main sections to tell you what is in them. Lounge? What's that for? What type of posts should go in there? Same with Device Trust - what is it? Password Manager should be obvious, but it could mention that all flavours of 1Password are discussed in there (mobile, desktop, browser extension, Mac, Windows, Linux etc.). I would guess a lot of people have no idea what Passage is, and from this page they still wouldn't. Under these 4 main topic areas there needs to be direct links to sub-sections, so for example, you can go directly to the iOS posts in the Password Manager section, rather than having to click Password Manager and then the IOS tag in the Categories box in the side panel. I've no idea what Device Trust is! Even the Welcome to the Device Trust forum post doesn't say what it is or what you should ask in there. There needs to be more sub-categories in the Betas section. All betas, for all operating systems, for mobile, desktop and browser are lumped together with no way to filter. How do I find posts about only the Mac Chrome Beta browser extension? I can't. Why do the URLs not match up with the Breadcrumbs at the top of the page? For example, If you go into the Discussions > Lounge section, the URL is: www.1password.community/category/discuss/discussions/lounge - what are the extra red bits for? Also, the URLs for Resources and Champions are /connect/ and /advocacy/ - more inconsistency. Why is the Password Manager section not called 1Password, as that is the name of the product across all platforms that people will recognise? Inconsistently, it is called 1Password in the URL for this section! www.1password.community/category/discuss/discussions/1password When you click into an individual post or tag, the sidebar disappears so you can't navigate directly to another tag without having to retrace your steps. Why does the Discussions item in the menu bar have a drop-down with its 4 main sub-sections listed, but the Groups item doesn't? And why are 1Password Administrators and 1Password SDKs designated as groups and not discussions? They appear identical in functionality and UI once you click through. That's most of the things I've noticed so far. Overall I think it's been launched too early. There's too many inconsistencies and illogical UX decisions. Because you've launched it in this state, search engines will be indexing the current content under it's current broken and inconsistent URL structure making it difficult to fix without lots of broken links (or lots of redirects).
Champions can't form below but can be docs'd by Google and slapped five
Mixing site feedback with everything else in a "Lounge" seems less than ideal, but since there is no other practical feedback mechanism, here it is. On the Champions page, step one - Sign up - says to "Fill out the form below". There is much below, but no form. Above is a "Become a Champion" pill which links to a Google Docs form, which may not be a favourite choice for privacy-minded folks. Lower down is another pill for the Spotlight Q&A linked to another form, this one hosted at slapfive.slapfive.com by a Customer Marketing Platform with a privacy policy which those privacy-minded folks might not like if they make it past the definition of Country as "Massachusetts, United States".
Password complexity for this community
I was very disappointed when I logged into this new community for the first time. The password is overly complex. Your own best practices recommend password length over password complexity. See the two article below: https://blog.1password.com/how-long-should-my-passwords-be/#how-important-is-password-complexity https://blog.1password.com/nist-password-guidelines-update/ You would have been much better off just requiring a minimum length (of say 24 characters) and removing all the complexity. You should do better to reinforce the your stated best practices in your own systems.
