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(mobile) apps offline
The 1Password apps on my iPhone, iPad and Samsung phone are all offline, pressing reconnect does not help. I can log out and log in again, so there is some sort of connection, but the app is then in offline mode again. I contacted Support 2 days ago, but have not heard anything back so far (which is annoying in its own right).
Need help getting a ticket resolved - trial expiring in 4 days
Hi 1P_Dave and team, following up on the thread you closed last week. When closing it you mentioned a colleague had replied to me via email. I responded to that email the same morning and followed up again this morning but have not heard back since. To summarize the issue: I signed up using a promotional link on the 1Password homepage but selected "add payment details later" during signup, which I believe caused me to exit the promotional checkout flow. The discount is no longer showing when I go to upgrade to the Family plan. My trial expires in 4 days. I've been trying to resolve this since Monday the 13th and just need someone to help get this over the finish line so I can subscribe. Happy to provide my ticket number if needed. Thanks, MitchelLinked Items instead of duplicates
I have several family members and several vaults. I'd like to "link" an item from my vault (like a personal credit card) into my family vault or my daughters vault. So they see the item (read-only) but it's a linked copy. So if I update my credit card information then all the linked copies immediately see the change. No need to delete and re-duplicate. Is this possible?downgrading family account to individual
i've subscribed 1 year family after my 1 year individual one has ended, i was going to share with my friend but things didn't go well so i wanna ask if it's possible to downgrade the subscription to individual ? and if so is it possible to refund the difference of price ? i should mention that i have subscribed through app store (IOS)
Prioritizing Multiple Accounts
I am the travel arranger for my family, so I have multiple accounts with one airline saved in my 1Password. The unfortunate bit is that now when I log into my account, 1Password chooses my kid's account as the default instead of mine. Is there a way to order them so that my account comes up as the default? If I could just ask it to not sync family's passwords to my phone, but leave them on my computer only, that would be another way to fix it.
Remove the badge for Notifications
Can you please make it so this badge/notification isn't showing? Filling and saving passwords is turned off, I want it off on the one computer I use. I don't need a reminder EVERY TIME I log into 1Password. I select "Dismiss" and the next day it's there again. So annoying.
50% promotional discount not applying to Families plan at checkout (Ticket #557672)
1. My Billing page showing the "50% Discount" achievement 2. The checkout page showing full price ($71.88) instead of the discounted price I still have 9 days on my free trial and would like to subscribe to the Families plan with the 50% discount before it expires. Could someone please look into this?
How to import Bitwarden organization vault?
I'm migrating my vaults from Bitwarden, where I have a family plan. My personal vault imported fine, but when I try to import my organization vault (containing shared credentials for my family) I get this error. I browsed the help pages for 1pass but I didn't find a solution. I'm not sure what "Move them to a private vault first" means. How do I import my shared family vault?adding a cc for billing
I just separated from my company yesterday and I want to add a cc for billing to keep my family account but there is no option to do so on the family account as it says I am still getting a free membership with my business account. How can I get this fixed? Can I do this by phone?
