offboarding

6 Topics

Can't log in to app after business account was removed
Hello, I seem to have found an edge case thanks to my former employer, which used 1Password for business. Before my last day I created a personal 1Password account and migrated all of my personal data I'd saved in my original account that was part of my former employer's setup. Everything was working fine until my former employer terminated that business account. I can log into 1password.com and access data in my personal account. The business one is gone. However, I can't log into the desktop app or use the Chrome or Firefox browser extensions. It's showing the business account, and I can't log in to remove it. To make things even more complicated, I have to run 1Password7 on this Mac because I need to update the OS. (I know, I know...) Is there anything I can do to log in to the desktop app and the browser extensions?
Solved
tenaciousn
7 days ago Place 1Password at work
17Views
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4Comments
Research opportunity: Help shape the future of 1Password + gift card for your time
Hey 1Password community 👋 Our team is running 1:1 research interviews with current 1Password Business customers, and we’d love your insights. We’re especially interested in hearing from folks using the 1Password Enterprise Password Manager (with or without 1Password Device Trust or Trelica by 1Password), and who are involved in managing access, identity, and device posture at their company. Our goal with this research is to better understand how access is managed in the real world, especially in places where SSO, IdPs, and MDMs may not reach. Your feedback will directly influence how we evolve our products and features going into 2025. Who we’re looking for: Admins, IT, or Security leads at companies with 500–3,000 employees in North America, Europe, or Australia Decision-makers, or those with hands-on experience managing access tools Current users of 1Password Business and/or Extended Access Management What to expect: A 60-minute live interview Flexible scheduling between August 4th and 15th A $100 gift card from popular retailers as a thank-you We only have 10 slots available, so if you’re interested, please fill out this short screener survey. Thanks for being part of the community, we’re excited to learn from you!
1P_MarcV
8 days ago Place 1Password at work
46Views
1like
0Comments
Cleaning up old passwords in company account
Hi community, I am looking for experiences with using 1Password in medium-sized companies. We have been using 1Password very reliably for several years now. However, I am still dissatisfied with our processes for cleaning up entries in 1Password. Especially after employees have left the company, password entries remain in various vaults, and it soon becomes unclear whether they are still valid and needed. I would like to have a process for marking such passwords and assigning them to other colleagues. They should then be tasked with checking the password and removing entries that are no longer needed. It would be good if there were a process for this within 1Password so that we don't have to rebuild references to the passwords in other tools. It would also help me if there were a status for passwords that would allow me to see whether not only the password entry can be deleted, but also whether the corresponding online account has already been deleted. (In this process, the Google account would first have to be deactivated, for example, and only then would the associated password be deleted from 1Password.) Are there already options within 1Password for such clean-up processes? How do other companies implement such processes? It is important to me to keep our content in 1Password up to date so that no outdated passwords and accounts are retained for the company. Thank you very much for your tips and experience reports! Thomas
ThomasKr
9 days ago Place 1Password at work
22Views
0likes
2Comments
Recover a deleted user
I removed an expired invite yesterday and today the user (who I see added things to a vault) tried logging in and received an error that their account had been deleted. How do I go about recovering that user? Is their personal vault available from daily backup?
trice
20 days ago Place 1Password at work
18Views
0likes
1Comment
User account still active in 1Password even though disabled/deleted in Okta
Hello everyone, we recently found out we still have an active user in 1Password that was created using User Provisioning through Okta. Now, the user has since been disabled and deleted in Okta, but in 1Password it still shows as active. How can we disable the user in 1Password? I can't find an option for that.
Solved
CptChaos
2 months ago Place 1Password at work
37Views
0likes
2Comments
Unable to recover account frozen from unsubscribed family.
Dear 1Password Team, I would like to escalate a serious issue regarding the recovery process that seems quite illogical and leaves users like me stuck without any viable solution. I was previously part of a Family plan on 1Password. After some time, the Family owner unsubscribed from the plan, and as a result, I was automatically logged out from all browsers. When I tried to log back in via the web, I received an error stating that my user account has been deleted. However, I still have access to my 1Password app on my iPhone where my data and vaults are still present — though marked as frozen. I attempted to generate a recovery code and followed the recovery procedure, but it ultimately failed. Now, as I am registering for a new Family plan, I find myself completely blocked from transferring or recovering my existing data, even though: My account and vault data still exist and are fully accessible on my iPhone. The app still recognizes my previous vault but simply locks new changes because of the frozen state. There is no official option to link this existing local data to my newly subscribed Family account. I find it quite unreasonable that the system offers no migration or recovery path despite the fact that my data is intact and accessible on my device. In effect, I am being forced to lose all my stored information and start over, solely because the previous Family owner unsubscribed. This creates a highly frustrating user experience and puts user data at unnecessary risk of loss. I believe 1Password should have a better solution for such scenarios — at the very least, provide a way to re-activate or migrate frozen local vaults into a new subscription. Please escalate this issue to your technical or product team. I look forward to your assistance and hope a reasonable solution can be provided. Thank you.
taiphuongit
2 months ago Place 1Password at work
27Views
0likes
1Comment

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at work","shortTitle":"1Password at work","parent":{"__ref":"Category:category:discuss"}},"User:user:22295":{"__typename":"User","uid":22295,"login":"tenaciousn","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:22295"},"ForumTopicMessage:message:160353":{"__typename":"ForumTopicMessage","subject":"Can't log in to app after business account was removed","conversation":{"__ref":"Conversation:conversation:160353"},"id":"message:160353","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password-work/message:160353","revisionNum":1,"uid":160353,"depth":0,"board":{"__ref":"Forum:board:1password-work"},"author":{"__ref":"User:user:22295"},"metrics":{"__typename":"MessageMetrics","views":17},"postTime":"2025-08-04T12:57:25.709-07:00","lastPublishTime":"2025-08-04T12:57:25.709-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, I seem to have found an edge case thanks to my former employer, which used 1Password for business. Before my last day I created a personal 1Password account and migrated all of my personal data I'd saved in my original account that was part of my former employer's setup. Everything was working fine until my former employer terminated that business account. I can log into 1password.com and access data in my personal account. The business one is gone. However, I can't log into the desktop app or use the Chrome or Firefox browser extensions. It's showing the business account, and I can't log in to remove it. To make things even more complicated, I have to run 1Password7 on this Mac because I need to update the OS. (I know, I know...) Is there anything I can do to log in to the desktop app and the browser extensions? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"843","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:160269":{"__typename":"Conversation","id":"conversation:160269","topic":{"__typename":"ForumTopicMessage","uid":160269},"lastPostingActivityTime":"2025-08-05T13:00:26.324-07:00","solved":false},"User:user:17669":{"__typename":"User","uid":17669,"login":"1P_MarcV","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS0xNzY2OS00UzRoMkQ?image-coordinates=0%2C0%2C512%2C512"},"id":"user:17669"},"ForumTopicMessage:message:160269":{"__typename":"ForumTopicMessage","subject":"Research opportunity: Help shape the future of 1Password + gift card for your time","conversation":{"__ref":"Conversation:conversation:160269"},"id":"message:160269","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password-work/message:160269","revisionNum":3,"uid":160269,"depth":0,"board":{"__ref":"Forum:board:1password-work"},"author":{"__ref":"User:user:17669"},"metrics":{"__typename":"MessageMetrics","views":46},"postTime":"2025-08-01T06:52:32.465-07:00","lastPublishTime":"2025-08-05T13:00:26.324-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hey 1Password community 👋 Our team is running 1:1 research interviews with current 1Password Business customers, and we’d love your insights. We’re especially interested in hearing from folks using the 1Password Enterprise Password Manager (with or without 1Password Device Trust or Trelica by 1Password), and who are involved in managing access, identity, and device posture at their company. Our goal with this research is to better understand how access is managed in the real world, especially in places where SSO, IdPs, and MDMs may not reach. Your feedback will directly influence how we evolve our products and features going into 2025. Who we’re looking for: Admins, IT, or Security leads at companies with 500–3,000 employees in North America, Europe, or Australia Decision-makers, or those with hands-on experience managing access tools Current users of 1Password Business and/or Extended Access Management What to expect: A 60-minute live interview Flexible scheduling between August 4th and 15th A $100 gift card from popular retailers as a thank-you We only have 10 slots available, so if you’re interested, please fill out this short screener survey. Thanks for being part of the community, we’re excited to learn from you! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1269","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:160265":{"__typename":"Conversation","id":"conversation:160265","topic":{"__typename":"ForumTopicMessage","uid":160265},"lastPostingActivityTime":"2025-08-05T02:13:11.929-07:00","solved":false},"User:user:22250":{"__typename":"User","uid":22250,"login":"ThomasKr","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:22250"},"ForumTopicMessage:message:160265":{"__typename":"ForumTopicMessage","subject":"Cleaning up old passwords in company account","conversation":{"__ref":"Conversation:conversation:160265"},"id":"message:160265","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password-work/message:160265","revisionNum":1,"uid":160265,"depth":0,"board":{"__ref":"Forum:board:1password-work"},"author":{"__ref":"User:user:22250"},"metrics":{"__typename":"MessageMetrics","views":22},"postTime":"2025-08-01T01:29:01.863-07:00","lastPublishTime":"2025-08-01T01:29:01.863-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi community, I am looking for experiences with using 1Password in medium-sized companies. We have been using 1Password very reliably for several years now. However, I am still dissatisfied with our processes for cleaning up entries in 1Password. Especially after employees have left the company, password entries remain in various vaults, and it soon becomes unclear whether they are still valid and needed. I would like to have a process for marking such passwords and assigning them to other colleagues. They should then be tasked with checking the password and removing entries that are no longer needed. It would be good if there were a process for this within 1Password so that we don't have to rebuild references to the passwords in other tools. It would also help me if there were a status for passwords that would allow me to see whether not only the password entry can be deleted, but also whether the corresponding online account has already been deleted. (In this process, the Google account would first have to be deactivated, for example, and only then would the associated password be deleted from 1Password.) Are there already options within 1Password for such clean-up processes? How do other companies implement such processes? It is important to me to keep our content in 1Password up to date so that no outdated passwords and accounts are retained for the company. Thank you very much for your tips and experience reports! Thomas ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1458","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:159814":{"__typename":"Conversation","id":"conversation:159814","topic":{"__typename":"ForumTopicMessage","uid":159814},"lastPostingActivityTime":"2025-07-24T09:04:08.187-07:00","solved":false},"User:user:22085":{"__typename":"User","uid":22085,"login":"trice","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:22085"},"ForumTopicMessage:message:159814":{"__typename":"ForumTopicMessage","subject":"Recover a deleted user","conversation":{"__ref":"Conversation:conversation:159814"},"id":"message:159814","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password-work/message:159814","revisionNum":1,"uid":159814,"depth":0,"board":{"__ref":"Forum:board:1password-work"},"author":{"__ref":"User:user:22085"},"metrics":{"__typename":"MessageMetrics","views":18},"postTime":"2025-07-24T08:18:21.342-07:00","lastPublishTime":"2025-07-24T08:18:21.342-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I removed an expired invite yesterday and today the user (who I see added things to a vault) tried logging in and received an error that their account had been deleted. How do I go about recovering that user? Is their personal vault available from daily backup? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"270","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:158217":{"__typename":"Conversation","id":"conversation:158217","topic":{"__typename":"ForumTopicMessage","uid":158217},"lastPostingActivityTime":"2025-06-27T05:50:53.138-07:00","solved":true},"User:user:21359":{"__typename":"User","uid":21359,"login":"CptChaos","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:21359"},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTgyMTctbnVoY2Vz?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTgyMTctbnVoY2Vz?revision=1","title":"CleanShot 2025-06-23 at 17.05.18.png","associationType":"BODY","width":1103,"height":1065,"altText":""},"ForumTopicMessage:message:158217":{"__typename":"ForumTopicMessage","subject":"User account still active in 1Password even though disabled/deleted in Okta","conversation":{"__ref":"Conversation:conversation:158217"},"id":"message:158217","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password-work/message:158217","revisionNum":1,"uid":158217,"depth":0,"board":{"__ref":"Forum:board:1password-work"},"author":{"__ref":"User:user:21359"},"metrics":{"__typename":"MessageMetrics","views":37},"postTime":"2025-06-23T08:08:53.897-07:00","lastPublishTime":"2025-06-23T08:08:53.897-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello everyone, we recently found out we still have an active user in 1Password that was created using User Provisioning through Okta. Now, the user has since been disabled and deleted in Okta, but in 1Password it still shows as active. How can we disable the user in 1Password? I can't find an option for that. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"318","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuNHwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTgyMTctbnVoY2Vz?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:157832":{"__typename":"Conversation","id":"conversation:157832","topic":{"__typename":"ForumTopicMessage","uid":157832},"lastPostingActivityTime":"2025-06-16T13:56:00.360-07:00","solved":false},"User:user:21137":{"__typename":"User","uid":21137,"login":"taiphuongit","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:21137"},"ForumTopicMessage:message:157832":{"__typename":"ForumTopicMessage","subject":"Unable to recover account frozen from unsubscribed family.","conversation":{"__ref":"Conversation:conversation:157832"},"id":"message:157832","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password-work/message:157832","revisionNum":1,"uid":157832,"depth":0,"board":{"__ref":"Forum:board:1password-work"},"author":{"__ref":"User:user:21137"},"metrics":{"__typename":"MessageMetrics","views":27},"postTime":"2025-06-15T23:20:18.995-07:00","lastPublishTime":"2025-06-15T23:20:18.995-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear 1Password Team, I would like to escalate a serious issue regarding the recovery process that seems quite illogical and leaves users like me stuck without any viable solution. I was previously part of a Family plan on 1Password. After some time, the Family owner unsubscribed from the plan, and as a result, I was automatically logged out from all browsers. When I tried to log back in via the web, I received an error stating that my user account has been deleted. However, I still have access to my 1Password app on my iPhone where my data and vaults are still present — though marked as frozen. I attempted to generate a recovery code and followed the recovery procedure, but it ultimately failed. Now, as I am registering for a new Family plan, I find myself completely blocked from transferring or recovering my existing data, even though: My account and vault data still exist and are fully accessible on my iPhone. The app still recognizes my previous vault but simply locks new changes because of the frozen state. There is no official option to link this existing local data to my newly subscribed Family account. I find it quite unreasonable that the system offers no migration or recovery path despite the fact that my data is intact and accessible on my device. In effect, I am being forced to lose all my stored information and start over, solely because the previous Family owner unsubscribed. This creates a highly frustrating user experience and puts user data at unnecessary risk of loss. I believe 1Password should have a better solution for such scenarios — at the very least, provide a way to re-activate or migrate frozen local vaults into a new subscription. Please escalate this issue to your technical or product team. I look forward to your assistance and hope a reasonable solution can be provided. Thank you. 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