We are updating the 1Password Community on May 22nd. The web experience may be impacted during this time. More information on these changes can be found here.
Passkey no longer working on Boursobank
Hello, I uses passkey since 2023 on Boursobank without any issues. Since a few days, I have a error that is displayed immediately (no loading or timeout) telling me that it timed out, the website switch directly to a normal login. So I guessed there was an issue on the key itself. I tried to revoke and create a new one, but same issue. When trying to create a new passkey, 1Password display the error "The request to create a passkey timed out". The error is also immediate (no loading or anything). On the website, it displays "Enrolment has expired or been cancelled". I've tried using other passkeys I have, without any issue. It seems to only impact Boursobank. Using Firefox 138.0 + Extension on Windows 11 24H2Improvements to 1Password Community coming May 22nd
Since re-launching 1Password Community in February, we’ve been taking note of every piece of feedback you’ve all shared so we can continue to make improvements. One trend we’ve seen in the feedback is that we need to make it clearer what posts should go where. The feedback also made it clear that we needed to simplify the navigation so people can get where they want to go quickly and easily. To that end, on Thursday, May 22nd we’ll be re-organizing 1Password Community to make it easier to navigate, find what you’re looking for, and know where to post. We’ll be simplifying the discussion board structure, reducing clutter on the 1Password Community homepage and in the navigation bar at the top of every page. We know lots of folks come here for support, so we’ve also added Get help to the main navigation to help you find existing answers, post a new question in the community, or contact 1Password Support. We hope you’ll find these updates helpful! What’s changing? In the new structure, we’ll have the following discussion boards: Announcements: This is a new discussion board where 1Password staff can share news and updates. 1Password at work: If you’re using 1Password products in your business, this is the best place to get help and share what you’ve learned. 1Password at home: This is the place to get help and talk about all things 1Password for personal cybersecurity and privacy. Developers: Just like before, we’ll continue to have a space for developers to chat with each other and members of the 1Password team. Lounge: Just like before, this space is for off-topic, just-for-fun, and 1Password-adjacent topics. Current discussion boards New discussion boards Lounge Lounge Password Manager 1Password at home Device Trust 1Password at work Passage Developers Developers Developers 1Password Administrators 1Password at work 1Password Developers: SDKs Developers Announcements Do I need to do anything? Nope! Your profile and credentials will stay the same. Will any posts be going away? No, any posts in discussion boards that are being retired will be moved to other discussion boards so that nothing is lost. For any bookmarked discussions that are moved, their old url will redirect you to the new one. When will these changes happen? These changes are scheduled for Thursday, May 22nd. We will share any updates if that changes. Staff will be standing by to help with any questions or concerns. If you have any feedback, please don’t hesitate to reply to this thread. We love to hear from you and will continue to make improvements based on your feedback. Beyond these imminent changes, you can also start new discussion threads in the Lounge and use the tag Community Feedback at any time to share your suggestions!
Passkey not working on PayPal
I created a Passkey for PayPal today. I thought that I already had one, but it didn't show up when I visited the website. So I attempted to create a new Passkey using my Mac and Safari. For the most part, the setup process seemed to work. Under Manage Passkeys, I could see something like 'macOS Safari'. I closed that popup window, and then I clicked on Manage Passkeys a second time, with the hope of adding a Passkey for my iPhone from this Passkey screen on my Mac. That didn't work. I ended up with two Mac Passkeys for PayPal. So I deleted one of them. Now I see no Passkeys when I visit the PayPal site via a browser on my Mac. I see a Passkey in the 1Password browser popup, but clicking on it does nothing. On my iPhone, in 1Password, I also see that I have a Passkey for PayPal. But when I visit the PayPal site using my iPhone, it says, You removed this passkey from PaPal. Log in another way.' So I deleted the Passkey in 1Password and in PayPal. Then I created a new Passkey. The PayPal site now shows that I have one Passkey, which it labels 'macOS Safari'. I still get no prompt to enter my Passcode in my Mac browser when I try to log in on the PayPal site. I still get the 'You removed this passkey...' message on my iPhone. I've been through most of the steps in this cycle three times. I have deleted everything related to PayPal Passkeys, readded on, restarted my iPhone, and tried two different browsers on my Mac. Nothing has worked to log into PayPal with a Passkey. (I haven't restarted my Mac, because I have been adding to this message as I try different experiments, over the last hour or so.). Do you have any advice? PS. Does 'Passage' mean anything other than this confusingly-named Community Discussion division? On some of your pages, it is implied that the word means more in the 1Password Passkey world, but on other pages, it doesn't.
Passkey Beta with security key / yubikeys and NFC on iphone doesn't work
I'm participating in the public beta for 1Pw with Passkeys using two Yubikeys 5C NFC for login. I have set up several devices where login after biometrical unlock-expiration works flawlessly, although none of them use NFC. When selecting Login with Passkey on my Iphone 13, after Face Id unlock has expired, I get presented with the options "Passkey from another device (scanning QR-Code)" and "Security Key" (which I want to use) as well as "other accounts" (trying to get login from 1PW app which is obviously locked ...). Selecting "Security Key" and holding my key against the NFC-reader, the key is obviously recognized by the device as a notification asks me whether I want to open the "NFC-Tag from 'Firefox'" in Firefox, but the 1PW auth-process isn't affected / doesn't seem to recognize the key, nothing happens here. When I uninstall Firefox, the notification now offers using the NFC-Tag in Safari... I suspect it could be related to the key's OTP-feature. 1Password Version: Not Provided Extension Version: Not Provided OS Version: iOS 18.1.1 Browser: Not ProvidedPasskey support
Wha is 1Password doing to get businesses to support passkeys on it's platform? I used the DuckDuckGo privacy browser to login to Lowe's and it only supports a password. Another business that I can't recall was logged in to using Google and the passkey was saved into Google. That does not sound like a unified approach to passkey management nor even an approach where users have a choice. If it were up to me my choice of a password manager would be 1password passkeys to be compatible with DuckDuckGo but not saved in DuckDuckGo but saved with 1Password. It seems like passkeys are not very well managed by providers right now. Am I missing something? I really don't care how passkeys work, just that they work with my DuckDuckGo privacy browser and 1Password. Even the 1Password "passkey helper" has not worked for me because it is Google Chrome, not DuckDuckGo that gets referred to.
Improve the recovery code backup process
Hello, I have feedback for improving the recovery code backup process. When creating a recovery code, it asks the user to save a copy of that code in a location of choice. The fact is that if a user doesn't have a copy of the recovery code anymore, the only way to get another copy is to replace the recovery code entirely. In both 1Password website and apps, a user can reveal the secret key and copy as plain text (in 1Password website a user can also download the emergency kit again). While for the recovery code, both in 1Password website and apps a user can only delete it or replace it; in 1Password apps, for example, the recovery code is shown only partially, and it can't be copied to paste in a txt document, just for example. I think that this should be addressed. Thank you. 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser: Not Provided
