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romanzipp
New Contributor
11 months ago

macOS Firefox: Disable system Security Key Prompt

I would like to create a security key for a Microsoft account. When trying so, the macOS system dialog will prevent 1Password from accessing/saving the newly created Security Key from Microsoft.

For clarification, this is may not be a 1Password issue. Maybe anyone else has a suggestion on how to disable the macOS dialog on saving Security Keys.

Reproduction

  • Go to: https://account.live.com/proofs/Manage/additional
  • Click "Add a new way to sign in or verify"
  • Click "Face, fingerprint, PIN, or security key"
  • An empty 1Password box will appear in the top right corner
  • After a few seconds, the native macOS prompt will appear in the middle
  • Cancelling the native macOS prompt will redirect you back to the MS security settings where the process has to be started over again

System Settings

I have the "Passwords" App installed

1Password Version: 8.10.39 (81039001)
Extension Version: 2.27.1
OS Version: macOS 15.0 (24A5298h)
Browser: Firefox

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Touch ID","id":"message:87567","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:87567","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:15165"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:87567"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:87567"},"body":"

I have a MAC Book which has Touch ID working as I successfully use it to sign into my Mac. I have the most recent update of 1Password. I am unable to activate Touch ID to open 1Password. Within 1Password I go to Settings>Security. Touch ID is grayed out and will not allow me to check it.
\nHow can I activate Touch ID for 1PASSWORD so I can use touchID to sign into 1Password.
\nThanks

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

","body@stringLength":"590","rawBody":"

I have a MAC Book which has Touch ID working as I successfully use it to sign into my Mac. I have the most recent update of 1Password. I am unable to activate Touch ID to open 1Password. Within 1Password I go to Settings>Security. Touch ID is grayed out and will not allow me to check it.
\nHow can I activate Touch ID for 1PASSWORD so I can use touchID to sign into 1Password.
\nThanks

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

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Activating Touch ID","moderationData":{"__ref":"ModerationData:moderation_data:87570"},"body":"

astandre

\n\n

Thanks for the reply. I see that my colleagues are working with you over email, please continue the conversation there.

\n\n

To prevent having the same conversation in two places at once, I'll close this thread.

\n\n

-Dave

\n\n

ref: KNP-82971-935

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I have made some progress and am testing various scenarios to open 1password with touch ID

\n\n

Can 1Password safari extension also be opened with touch ID?

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Hi there astandre

\n\n

Make sure that macOS is up to date: ☞ Update macOS on Mac - Apple Support

\n\n

Sometimes that can cause problems if there's an update pending.

\n\n

If you're still not getting anywhere with that, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

\n\n

— Grey

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