Forum Discussion

tyfoadc's avatar
tyfoadc
New Contributor
10 months ago

1Password SSO Rollout Errors

I have rolled SSO in my organization but some of the users are receiving errors when trying to login   I have tried everything to get them past this error. They can login to webapp but the ...
browser extension
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
10 months ago

Hello tyfoadc! 👋

I'm sorry that some of your users are unable to unlock the 1Password for Mac app using SSO. 
I'd like to ask you to create a diagnostics report from an affected user's Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/1password-sso-rollout-errors/151693
  • Your forum username: Tyfoadc

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave