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IC_JamesN's avatar
IC_JamesN
New Contributor
7 days ago

Admin Being Prompted To Transfer Encryption Key

I'm the sole active Admin in our environment and I've been essentially locked out of my 1Password account the entire day with no response to my submitted ticket from a Solutions Engineer.

I'm an admin who is setting up 1Password with Okta for the first time and during the process, my session was kicked out. Upon trying to log back in, I'm being prompted for a Recovery Code but I'm unable to view recovery codes, as I'm the only admin in the system and I can't get to the admin settings to log in.

I've searched and searched and the only solution seems to be to contact support. Support can only be contacted via the Chatbot which seems to be very limited in the actual solutions it can provide, as the responses are fairly canned.

I'm hoping there's someone out there from 1Password that can help escalate my issue as our entire system is essentially completely locked out for anyone.

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 days ago

    Hello IC_JamesN​! 👋

    I'm sorry that you're unable to access your account. Members of your team who are in the Owners group (not just an admin) don't unlock using Okta and should be able to help you recover access to your account. You can find recovery steps here: Recover accounts for family or team members

    I recommend reaching out to a user in the owners group for help with recovery. 

    If that doesn't work then I see that you have an open ticket with our support team and one of my colleagues will reach out to you as soon as possible, I'll close this thread so that we avoid duplicate efforts in two places at once. You can always open a ticket with support by sending an email to support@1Password.com 

    -Dave