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dw42's avatar
dw42
New Contributor
2 months ago
Solved

Blank screen when using PassKeys connexion on IOS for Google

Hello, I've a got a similar issue than this one, on my case it happens when I'm using `PassKey` to login. Authentication gets stuck on iOS with two accounts | 1Password Community When I want to lo...
ios
passkeys
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    dw42​ 

    I'm glad that the workaround helps! We've also now released a fix for the issue in the latest stable version of 1Password for iOS (8.11.3):

    We’ve fixed an issue where the passkey prompt wouldn’t appear on accounts.google.com.

    Instructions on how to update can be found here. 

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Hello dw42​! 👋

I'm sorry that you're running into an issue when using a passkey to sign in to your Google account. I've been able to reproduce the same issue and our team is already testing a fix in the latest beta version of 1Password for iOS (8.11.4-23). 

For the time being, can you try the following: Dismiss the passkey prompt when it first appears by tapping on the keyboard icon in the prompt and then type in your email address manually. Tap Next and then follow the prompts to sign in with a passkey. Does that allow you to workaround the issue? 

-Dave

#39010