Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Cannot login email and secret key not recognised
I am setting up 1Password on my PC, and have a printout of my "emergency kit". When I try to sign in, I get asked for my email address, secret key, and password. I copy the email address and secret...
Since you mention "printout", are you reading this information from a piece of paper and typing it, or are you copying it from the saved PDF?
If you are correctly entering both the email address and secret key, then that leaves your password as the likely source of error. Can you unlock 1Password on another device with the password?
Please copy or post an edited screenshot of the web page showing the error.
