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johninbideford's avatar
johninbideford
New Contributor
9 days ago

Cannot login email and secret key not recognised

I am setting up 1Password on my PC, and have a printout of my "emergency kit".  When I try to sign in, I get asked for my email address, secret key, and password.  I copy the email address and secret...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 days ago

Hello johninbideford​! 👋

I'm sorry that you're having trouble signing into 1Password. It sounds like you might have setup your account on 1Password.eu, is that correct? If it is then make sure to switch "1Password.com" to "1Password.eu" on the page that you were on: 


Let me know if that doesn't work. 

-Dave