Forum Discussion

opsidiaagency's avatar
opsidiaagency
New Member
7 hours ago

Can't share a vault with a Guest

Hi everyone, I'm hoping someone in the community has run into this before, because I've exhausted what I can try on my side and I'm still waiting on a reply from Support and Success. The situation:...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 hours ago

Hello opsidiaagency​! 👋

I'm sorry that you're unable to add a guest to a vault. It looks like you've already tried all the basic troubleshooting that we usually recommend so I'd like to take a closer look. Can you reproduce the issue again and collect a console log from your browser: 


Please attach the console log to an email sent to support@1Password.com

With your email, please include: 

  • A link to this thread: https://www.1password.community/discussions/1password-work/cant-share-a-vault-with-a-guest/170453
  • Your username: opsidiaagency
  • The email address associated with the guest you're trying to invite


You should receive an automated reply with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • opsidiaagency's avatar
    opsidiaagency
    New Member
    1 hour ago

    Hi Dave,

    Thanks for the quick reply! I've reproduced the error, captured the console log, and sent everything over to support@1password.com along with the thread link, my username, and the guest's email address.

    The Support ID from the automated reply is 613365.

    Looking forward to hearing back. Thanks again for the help!