Our community is getting an upgrade on July 2nd! Learn more (including how to opt out): Read the FAQs →

Forum Discussion

MNWardrop's avatar
MNWardrop
New Contributor
1 month ago
Solved

Extension Gets Stuck Saying "Unlocking..."

Within the past week, most of the users at our company have started experiencing an issue with the 1Password browser extension in both Chrome and Edge. After signing into the extension using SSO, th...
browser extension
sso
windows
  • 1P_Dave's avatar
    1P_Dave
    1 month ago

    Hello MNWardrop​! 👋

    I'm sorry that you're seeing an issue where 1Password in the browser locks unexpectedly or gets stuck on an "Unlocking..." prompt. Our development team is aware of the issue and is currently investigating. 

    To workaround the issue, until a fix is released, you can choose either of the following options (not both):

    • Install the 1Password desktop app and restart your browser: https://1password.com/downloads/windows
    • Or, if you'd like to avoid installing the desktop app, you can turn off app integration:
      1. Open your browser.
      2. Right-click on the 1Password icon in your browser's toolbar and click Settings. 
      3. Turn off "Integrate this extension with the 1Password desktop app".


    We hope to release a fix as soon as possible. 

    -Dave

    Issue=BEE-692

HRAI's avatar
HRAI
New Contributor
1 month ago

I never installed the Windows 1Password app in my laptop and never had this issue. So I guess in a upgrade of the 1Password extension that setting was turned ON by default and started causing the issues.

It seems this solved the issue, thanks for your help!

  1. Right-click the 1Password icon in Chrome's toolbar and choose Settings.
  2. Toggle off the Integrate this extension with the 1Password desktop app option.
ChrisC1P's avatar
ChrisC1P
Icon for Moderator rankModerator
1 month ago

Thank you for following up HRAI​ 

I'm glad that turning off the app integration resolved the issue.

For some context, this setting will always be enabled by default when installing the browser extension to help streamline the process of integrating with the desktop app. That being said, the extension should work without issues if this setting is enabled and the desktop app isn't installed.

As I previously mentioned, our developers are investigating a fix, although I can't guarantee a timeline for it to be implemented.

I recommend making sure you have 1Password set to update automatically so you have access to any new fixes or features as soon as they're available. You can also check out our releases page for any updates across all of our platforms:

-How to keep 1Password up to date in your browser

-1Password Releases

Let me know if you have any questions.

-Chris