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79fender's avatar
79fender
New Member
12 hours ago

I botched my MacBook Air install of the upgrade to 1Password8...HELP!

Sometime during the installation of 8 on my MacBook Air, I tried to do something I thought the installer would want me to do before it actually asked for it.  What I ended up with is the v7 app residing on my desktop, and any attempt to delete it or move it is denied.  I have tried to restore v7 by moving it to the applications folder, but the system indicated the app must be downloaded from iCloud, which it will not allow me to do. This is all user error...lol,  v7 is working fine on my iPhone and iPad.

Please help so that I may simply have 7 gone and 8 installed and working normally!  Thank you!

Mark

macos

2 Replies

  • 79fender's avatar
    79fender
    New Member
    4 hours ago

    Hi Dave, twice I have sent the email with all the info as requested; however, I have not received an autoresponse with an ID number.  Mark

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 hours ago

    Hello 79fender​! 👋

    I'm sorry that you're running into issues when installing 1Password 8. I'd like to ask you to create and share a 1Password diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Please use the instructions for 1Password 7. Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password-work/i-botched-my-macbook-air-install-of-the-upgrade-to-1password8-help/168360
    • Your forum username: 79fender


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave