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Everart's avatar
Everart
New Contributor
28 days ago
Solved

Issue with SSO Login for Extension

Hello everyone,

I'm facing an issue with the SSO setup for the extension in my company. Our setup automatically deploys the extension to the users. Additionally, I've set up a favorite bookmark that directs users to the correct login page, which only offers the option to log in with their Microsoft account (SSO)

This setup works fine in granting users access to their profile page, but it doesn't log them into the extension itself. Since users never create a password, they cannot directly log in to the extension.

I seem to be stuck in a loop here. What am I doing wrong?

best practices
browser extension
  • 1P_Timothy's avatar
    1P_Timothy
    24 days ago

    Hi Everart​, thanks for joining the Community! I'm sorry to hear there's been some friction getting your users setup. 

    I think this question would be best for our SSO and deployment experts. I'd like to ask you to send an email to support@1password.com with the description of the issue you shared here. The team will follow up as soon as possible there to help dive into the issue. Let us know if we can help with anything in the mean time!

1 Reply

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hi Everart​, thanks for joining the Community! I'm sorry to hear there's been some friction getting your users setup. 

    I think this question would be best for our SSO and deployment experts. I'd like to ask you to send an email to support@1password.com with the description of the issue you shared here. The team will follow up as soon as possible there to help dive into the issue. Let us know if we can help with anything in the mean time!

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with SSO Login for Extension","id":"message:156050","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password-work/message:156050","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:20449"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password-work"},"conversation":{"__ref":"Conversation:conversation:156050"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156050"},"body":"

Hello everyone,

I'm facing an issue with the SSO setup for the extension in my company. Our setup automatically deploys the extension to the users. Additionally, I've set up a favorite bookmark that directs users to the correct login page, which only offers the option to log in with their Microsoft account (SSO)

This setup works fine in granting users access to their profile page, but it doesn't log them into the extension itself. Since users never create a password, they cannot directly log in to the extension.

I seem to be stuck in a loop here. What am I doing wrong?

","body@stringLength":"610","rawBody":"

Hello everyone,

I'm facing an issue with the SSO setup for the extension in my company. Our setup automatically deploys the extension to the users. Additionally, I've set up a favorite bookmark that directs users to the correct login page, which only offers the option to log in with their Microsoft account (SSO)

This setup works fine in granting users access to their profile page, but it doesn't log them into the extension itself. Since users never create a password, they cannot directly log in to the extension.

I seem to be stuck in a loop here. What am I doing wrong?

","kudosSumWeight":0,"postTime":"2025-05-12T01:04:33.529-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:best practices","text":"best practices","time":"2025-02-27T12:34:44.338-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:156050_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":27},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hello everyone, I'm facing an issue with the SSO setup for the extension in my company. Our setup automatically deploys the extension to the users. Additionally, I've set up a favorite bookmark that...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTYyNzYsMTU2Mjc2","node":{"__ref":"AcceptedSolutionMessage:message:156276"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:156050":{"__typename":"Conversation","id":"conversation:156050","solved":true,"topic":{"__ref":"ForumTopicMessage:message:156050"},"lastPostingActivityTime":"2025-05-15T12:43:49.468-07:00","lastPostTime":"2025-05-15T12:43:49.468-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:156050":{"__typename":"ModerationData","id":"moderation_data:156050","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:156050_1":{"__typename":"Revision","id":"revision:156050_1","lastEditTime":"2025-05-12T01:04:33.529-07:00"},"CachedAsset:theme:customTheme1-1749226331205":{"__typename":"CachedAsset","id":"theme:customTheme1-1749226331205","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Issue with SSO Login for Extension","moderationData":{"__ref":"ModerationData:moderation_data:156276"},"body":"

Hi Everart​, thanks for joining the Community! I'm sorry to hear there's been some friction getting your users setup. 

\n

I think this question would be best for our SSO and deployment experts. I'd like to ask you to send an email to support@1password.com with the description of the issue you shared here. The team will follow up as soon as possible there to help dive into the issue. Let us know if we can help with anything in the mean time!

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