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DangerFriends's avatar
DangerFriends
New Contributor
4 months ago

Personal 1Password account Randomly deleted

Went to use my personal account today and it was no longer on my laptop or phone. Used the secret Key and I get this message. 

 

Importing my Emergency kit brings me back to this same window. Entering my password gives the same message. There is no immediate customer support representative and the chatbot is telling me that if my account is deleted then it is unrecoverable. I have not requested this deletion, no one else has access to this account, I pay annually for this which isn't due til later this year and I don't do anything inappropriate with this account. 

The only thing I can think of is that this got flagged because I have a VPN and maybe my laptop and phone accessing it from public IPs in different regions triggered some security feature. But I have no warning message in my email and nothing about billing other than my last annual invoice from last year. 

I am very dissatisfied with the customer service with this company. 

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1 Reply

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello DangerFriends​! 👋

    I'm sorry to hear you're experiencing issues with accessing your 1Password account. I know how important it is to be able to access your 1Password data and the team and I are here to help. 

    1Password accounts aren't deleted because of VPN use and deleting a 1Password account is a process that has to be confirmed by the user using the email address associated with their 1Password account: How to delete your 1Password account

    I see that you've opened a support ticket and I've flagged that ticket internally. My colleague just sent you a reply via email, please continue the conversation there. If you don't see the email then check your Spam/Junk folder. To prevent duplication of efforts, I'll close this thread. 

    -Dave