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wernerstroe's avatar
wernerstroe
New Contributor
17 hours ago

Recovery code not working. Error during account recovery

Hi everyone, I created a 1Password test account to try out the recovery process and make sure it would work reliably in a worst-case scenario. In this test account, I set up two-factor authenticati...
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windows
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
3 hours ago

Hi wernerstroe​, thanks for reaching out about this!

This isn't an error I've seen before when trying to use a recovery code. So that our team can investigate further, I'd like to ask you to reproduce the "Something went wrong" error, then create and share a console log from the browser tab where it occurred:

Save a console log in your browser 

Attach the console log to an email message addressed to: support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password-work/recovery-code-not-working-error-during-account-recovery/171336
  • Your forum username: wernerstroe

 

You'll receive a reply with a Support ID number.  Please post that number here.  Thanks!