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JohanView's avatar
JohanView
New Member
2 days ago

Sticky icon remains on other pages

Hi,

Looking for advice on how to solve this issue, tried with 1Password - Password Manager > Hide on this page. That didn't change anything sadly. Only one user has this problem with one webpage where the icon from a login field remains, even when viewing other pages on the same website.

The icon remains when navigating to other pages, as if the field remains hidden in the background. A refresh of the page removes the "ghost icon".

Seems quite similar to another thread I found. 

https://www.1password.community/discussions/1password/1password-menu-icon-in-text-fields/36698

1password.com
browser extension
discussion
windows

7 Replies

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  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    2 days ago

    Hi JohanView​,

    To help me test this on my end, could you share the URL where this is occurring as well as the web browser it's occurring in? If it's not a URL you can share publicly, could you instead send an email message addressed to support@1password.com?

    With your email please include:

    - A link to this thread: https://www.1password.community/discussions/1password-work/sticky-icon-remains-on-other-pages/169195

    - Your forum username: JohanView

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

    • JohanView's avatar
      JohanView
      New Member
      2 days ago

      Thanks, I'll shoot you an email tomorrow when I'm at the office. It's not a public site but i did collect JSON logs.