Our community is getting an upgrade on July 2nd! Learn more in the FAQs →
Forum Discussion
allarson1
1 month agoNew Contributor
Two accounts in browser extension
I have the 1password browser extension in chrome. I have a business account and a personal account. My autofill will only work for one account at a time. So if I go to a website I use for business bu...
Trevor_1P
Moderator
1 month agoHi adecker and MattTheITGuy,
To confirm, are you using the extension with both a business and personal account signed in as well, similar to allarson1 ?
Additionally, is the behaviour that you're all seeing that one of the two accounts is remaining fully locked, or are they both unlocked but you're only seeing autofill suggestions from one of them?
- MattTheITGuy1 month agoNew Contributor
Exactly, I have a business and personal account. In the Windows application both will be unlocked. However, it's like a race to unlock in the browser extension, if one unlocks first that will the the one to show. The autofill suggestions will only come from that account. The other will not show anything, if you click on "All accounts" only the first one to unlock will show.
Like adecker said, if you click filter list the other account will be present but unchecked. Checking the account will be unsuccessful. The only workaround I've found is to lock the 1PW Windows app and then unlock it via Windows Hello, if both accounts unlock quickly enough they will both show. If one for some reason delays notifying the browser extension then you're back to only showing from one of the two accounts. I have about a 50-75% success rate of using this workaround.
- adecker1 month agoNew Contributor
I am having that same problem.
You login to one account (work). Then you have to go back in and click 'Filter List' to see the other account (personal). You can sign in to the personal account but when you click on the filter to show those accounts as well and click save, it doesn't work.That was in chrome. I have gotten the extension to work properly in Firefox.
- allarson11 month agoNew Contributor
I have two 1password accounts - personal and business. If I’m logged into one of those accounts in the browser, then the other account remains fully locked and will not autofill passwords from the locked account. So for example, if I’m logged into personal, the extension works as expected for personal. But if I go to a website where I need a password from my business account, no autofill shows up. I have to lock my personal account and unlock my business account to get business passwords to autofill. If I go back to a site where I need a password from my personal account, nothing will autofill because I’m logged into my business account. So I have to lock my business account and unlock my personal account.