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Forum Discussion
Unable to launch the 1Password app
Summary: The 1Password application on Windows seems to be very unstable in the past few months.
Background: I have been a Personal 1Password user for over a decade, and championed our company's move to 1Password for Business a couple years ago. Historically it has been a bulletproof solution, and it still seems to be on my mobile device. On my Windows desktop, however, I started to have problems a few months ago (maybe around the March timeframe) where the browser extension would stop talking to the core application. Reinstalling the application fixed it, but it kept reoccurring. Some research suggested that the issue was that I was installing it from Chocolatey, and when it would self-update, this created a conflict, so I uninstalled the version installed by Chocolatey and just used the desktop installer. That was about a month ago and things seemed better, until today.
Most recent issue: 1Password was working normally until mid-day when I unlocked my desktop, went to unlock the 1Password extension, and instead of calling the 1Password app which would call Windows Hello, I was greeted with the extension unlock screen. When I went to launch the desktop app directly, nothing happened. When I went to launch the desktop app from PowerShell I got the error message:
[0725/155557.381:ERROR:base\i18n\icu_util.cc:224] Invalid file descriptor to ICU data received.
Rebooting did not fix the issue.
Resolution: I was able to fix the problem by removing the 1Password app and reinstalling.
Feedback: The purpose of this post is twofold: first, to let anyone else who encounters this error know what the resolution is, particularly since the only post I found on the matter (Can't Open Desktop App after "Rendering Error" | 1Password Community) did not include a resolution, and second, to provide feedback to the 1Password team that the stability of the application is an issue. I feel that 1Password used to be a first-rate product, but I fear that the dev team's attention has been diverted to other products in the past couple years and the quality of your core product has suffered.
2 Replies
- 1P_Dave
Moderator
Hello drzow! 👋
I'm sorry that you've been seeing a few different issues with 1Password. I recommend that you avoid using third-party apps like Chocolatey to manage 1Password updates since tools like this can sometimes cause issues with the stability of 1Password and cause you to run into unexpected issues. 1Password has a built-in updater that will ensure that you're always using the latest version.
When I went to launch the desktop app directly, nothing happened.
I don't believe that I've seen other reports of this behaviour and I'd like to ask a few questions to better understand the situation:
- Have you seen the same issue before? Or has it only happened once?
- Are you using a virtual machine?
- Did you try restarting your Windows PC or force-closing 1Password from the Task Manager before reinstalling it?
I look forward to hearing from you.-Dave
I have often the same problem - trying to start 1Password fails silently - starting it from the command line gives the error message the original poster (OP) is showing. Usually a reboot fixes the issue, but today I'm in the same situation as OP, and will probably have to uninstall and reinstall (thanks for the hint, OP).
The browser extension seems to still be working, but I need the app to be running to use the SSH keychain in WSL2.
