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rossburnett's avatar
rossburnett
New Contributor
10 days ago
Solved

Why ask to update existing password?

Why does 1password ask if I want to update existing password when I used 1password moments before to fill in the password?  Using latest version of 1p and Windows on Edge browser with 1p extension.

authentication
browser extension
  • 1P_SimonH's avatar
    1P_SimonH
    4 days ago

    Hi rossburnett,

    Thanks for your patience while I looked into this!

    We've reported the issue you're experiencing for the team to investigate. As a workaround, you can try this so you don't get bugged with the pop-up asking to update the password:

    1. Right-click the 1Password icon in your browser toolbar and click 'Settings'
    2. Using the left-menu, click 'Autofill & save'
    3. Toggle off 'Offer to save logins'

    This will turn off that functionality for every website, but since you said you basically only visit the one website, I thought it was worth sharing.

    ref: GL-#38343

4 Replies

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hi rossburnett,

    I'm sorry, that sounds like pretty annoying behavior! Are you seeing this happen on the same website or are you seeing it across a variety of websites? 

    • rossburnett's avatar
      rossburnett
      New Contributor
      7 days ago

      Hi,

      Thanks for responding.  I noticed this behavior when logging into my company website (IBM) which is usually the only website I use at work.

       

      • 1P_SimonH's avatar
        1P_SimonH
        Icon for Community Manager rankCommunity Manager
        4 days ago

        Hi rossburnett,

        Thanks for your patience while I looked into this!

        We've reported the issue you're experiencing for the team to investigate. As a workaround, you can try this so you don't get bugged with the pop-up asking to update the password:

        1. Right-click the 1Password icon in your browser toolbar and click 'Settings'
        2. Using the left-menu, click 'Autofill & save'
        3. Toggle off 'Offer to save logins'

        This will turn off that functionality for every website, but since you said you basically only visit the one website, I thought it was worth sharing.

        ref: GL-#38343