1Password TeamHello @gsd0919,
I'm sorry to hear your having some issues with Windows Hello.
Are you attempting to sign in to 1Password in the browser in the same manner, by clicking the 1Password icon in your browser's taskbar? The Windows Hello/Windows security pop-up is intended behaviour if you have that option enabled. However, the fact that have been unable to enter your PIN, is not at all expected.
Do you have any other forms of biometric unlock for Windows Hello setup, such as Face or fingerprint? Are you able to select More choices and use an alternate method:
If you continue to have issues, does disabling Windows Hello in 1Password 8, rebooting your device and then re-enabling help at all?
Please let us know how this goes, but if you have further questions, we'll be here to help!
Hi
\nI recently reinstalled WIN10.
\nWhen I Click on the 1PW Extension in FireFox, Win Security opens a window that says Making Sure It's You.
\nOnce I sign in - it automatically Unlocks 1PW.
\nI know this must be a simple fix.
\nI've attached a PIC.
1Password Version: 8.8.0
\nExtension Version: 2.3.7
\nOS Version: WIN10
\nBrowser:_ Firefox
Hi
\nI recently reinstalled WIN10.
\nWhen I Click on the 1PW Extension in FireFox, Win Security opens a window that says Making Sure It's You.
\nOnce I sign in - it automatically Unlocks 1PW.
\nI know this must be a simple fix.
\nI've attached a PIC.
1Password Version: 8.8.0
\nExtension Version: 2.3.7
\nOS Version: WIN10
\nBrowser:_ Firefox
Hello @gsd0919,
\n\nI'm sorry to hear your having some issues with Windows Hello.
\n\nAre you attempting to sign in to 1Password in the browser in the same manner, by clicking the 1Password icon in your browser's taskbar? The Windows Hello/Windows security pop-up is intended behaviour if you have that option enabled. However, the fact that have been unable to enter your PIN, is not at all expected.
\n\nDo you have any other forms of biometric unlock for Windows Hello setup, such as Face or fingerprint? Are you able to select More choices and use an alternate method:
\n
If you continue to have issues, does disabling Windows Hello in 1Password 8, rebooting your device and then re-enabling help at all?
\n\nPlease let us know how this goes, but if you have further questions, we'll be here to help!
","body@stringLength":"1486","rawBody":"Hello @gsd0919,
\n\nI'm sorry to hear your having some issues with Windows Hello.
\n\nAre you attempting to sign in to 1Password in the browser in the same manner, by clicking the 1Password icon in your browser's taskbar? The Windows Hello/Windows security pop-up is intended behaviour if you have that option enabled. However, the fact that have been unable to enter your PIN, is not at all expected.
\n\nDo you have any other forms of biometric unlock for Windows Hello setup, such as Face or fingerprint? Are you able to select More choices and use an alternate method:
\n
If you continue to have issues, does disabling Windows Hello in 1Password 8, rebooting your device and then re-enabling help at all?
\n\nPlease let us know how this goes, but if you have further questions, we'll be here to help!
\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-08-29T12:31:45.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNDIwOTEtNjkxMGk3MTEyQ0I1ODAxNTNDNjVG?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:142091_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":15},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747918351529":{"__typename":"CachedAsset","id":"theme:customTheme1-1747918351529","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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