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Forum Discussion
MarciaJ
2 months agoNew Contributor
1 Password for Safari Extension won't update
My Safari extension is 8.10.46.34. I have been trying to update the extension through the App Store since October. The download begins then stops and the popup window says Unable to Download App …could not be installed. Please try again later. I have been trying for over a month. Can anyone help? Thanks (My 1 Password app on my Mac works fine)
- 1P_Dave
Moderator
Hello MarciaJ! 👋
I'm sorry that you're having trouble updating 1Password for Safari. Updates to apps from the Mac App store (like 1Password for Safari) are handled by Apple and you might need to reach out to Apple Support for help but I'll assist as much as possible.
As a first step, try completely removing and then reinstalling 1Password for Safari:
If that doesn't work then try these steps in this Apple article: If you can't download or update apps on your Mac - Apple Support (CA)
Let me know if that doesn't work.
-Dave
- MarciaJNew Contributor
Thank you for getting back to me. Attached are two screenshots, the message I get when I try to delete 1 Password for Safari and the info I get if I try to install the 1 Password for Safari extension.
- MarciaJNew Contributor
Dave_1P thank you for the suggestions, I finally got 1 Password for Safari uninstalled and was able to download again. Everything is back to working as I would expect.
- 1P_Dave
Moderator